Description:
General Responsibilities
At a minimum, the AVI-SPL Technician will accomplish the following tasks as part of their responsibilities:
Onsite event & production support
Primary interface to manufacturers, developers, engineers and project managers in support of identifying and implementing resolutions for highly complex system issues. I.e.: clients POC for onsite AVI-SPL SIG (Systems Integration) projects.
Can provide final testing and commissioning of standard Poly room systems excluding sophisticated systems such as large conference rooms can be discussed on case-by-case basis to ensure highest quality of outcome.
Performs preventative maintenance to ensure equipment and room is ready for use.
Responsible for identifying defective/failed equipment and manages issue until completely resolved.
Works in cooperation with client and AVI-SPL support teams and AVI-SPL Help Desk to provide remediation.
Additional Responsibilities
Tasks and Roles of AV support
Room Sweeps: walk-through of all spaces and test of basic functions
List of test-points to be provided by client, and adapted to, as needed by staff on-site
Records kept of all pass/fail status and tickets created to resolve any problems found
Meeting startup assistance: meet users, upon request, at a conference room or other AV space to ensure that they are able to use the equipment in-room to adjust laptop display settings, deliver adaptors.
In-meeting problems (remote and in-person)
Repair/Troubleshoot (simple: cable replaces, power-cycle, validate components are working)
Cable and adapter replacements to match client standards
Build and maintain an inventory of all AV equipment at assigned locations
Repair/Troubleshoot (more complex troubleshooting: AV component configuration, parts replacement)
Monitor conference room health based on room sweeps and highlight for Nike point-of-contact ongoing failures that may indicate a need for replacement or upgrade. Offer solutions.
Items to Consider:
WHAT WERE LOOKING FOR
Must-Haves:
Nice-To-Haves:
WHY YOULL LIKE WORKING HERE
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
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