Global Field Service Technical Specialist
Location:
Ref:
JOHNCRANENA02068
Division:
John Crane
Job Function:
About Us
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems, and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
The Field Service Technical Specialist is responsible for providing service and site assistance on John Crane Turbomachinery products supporting compressor manufacturers and end-user customers. As part of the Global Turbomachinery team, the incumbent will support the company drive to expand our portfolio of Services & Products in the Turbomachinery market in accordance with the corporate objectives, strategy, and plans. The F.S. Technical Specialist travels extensively in the US and abroad.
Duties & Responsibilities
Onsite Dry Gas Seal removal, strip, inspection, rebuild, and installation into Turbocompressors.
Identify and assist customers with upgrades of all Turbomachinery products.
Understand and report upon the commercial opportunities of each customer site visited through the use of site surveys, the commercial opportunity sheet, and customer interaction.
Provide training to customers on gas seal and system-related subjects.
Troubleshooting on all Turbomachinery products.
The role will include extensive levels of travel (up to 80%), sometimes to remote areas both onshore and offshore and outside of the US if required.
Create a comprehensive customer report outlining all site activities including observations, recommendations, and actions.
The Individual
High School diploma or equivalent required, college preferred.
Minimum 3 years' field service experience.
Must have prior experience with turbomachinery (compressors and turbines).
Operational gas seal inspection and build hands-on experience.
Good communication skills.
Willingness and proven capability to travel at short notice.
Capable of reading general assembly drawings.
The ability to work under pressure and take a methodical approach to work is a plus.
Must have a license to operate a motorized vehicle and the ability to drive overseas.
Effective written and oral communication skills.
Proven ability of year-round on-call support.
Experience working for a global company and working in a diverse work environment is a plus.
Must be self-motivated and a collaborative contributor.
Ability to speak, read, and write in English.
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