CUSTOMER SERVICE - LABORATORY

ALS
US - California - Palo Alto
November 1, 2024
Medical

*Overview*

*Imagine your future with us!*

At ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the worlds most complex problems for a safer, healthier world.

*About the role:*

The Laboratory Department provides development, verification and validation of analytical test methods and testing of Drug Substances, Drug Products, Excipients, Impurities, Medical Devices, Personal Care Products and Water samples. The Torrance CA office is currently seeking a Customer Servcie Representative.

*Work Schedule: Monday to Friday 8:00 a.m. to 5:00 p.m.*

*Responsibilities*

*About you:*

+ Be a liaison between ALS and the clients by providing the best customer service which can include addressing any phone or emails requests, sending test updates and reports, assist in returning samples, etc.

+ Perform other general clerical assignments to include but not limited to answering telephone calls, scanning and copying documents.

+ Enter results into LIMS system.

+ Generate laboratory reports through MS Word or Crystal Report and retrieve files/folders.

+ Assist with generating or updating any internal documents.

+ Order laboratory supplies and follow up on orders when needed.

+ Prepare letters and other documents needed by the laboratory, provide customer service to clients and organize return of samples to clients.

+ Assist Management team in other clerical duties.

*:*Required Qualifications:*

+ Candidate must possess a minimum of high school degree

+ Candidate must have at a minimum a year of customer service experience

+ Excellent communication skills and be a fast learner with ability to multi-task; organized and planning skills

+ Excellent customer service skills

+ Excellent attention to detail and accuracy

+ Excellent typing and computer skills especially with Microsoft Outlook, Word, Excel, PowerPoint

+ Have time management skills and the ability to prioritize work; conscientious and responsible.

+ Independent and self-motivated and also able to work in a team environment. Detail oriented, flexible and multitask oriented.

*Qualifications*

*Working at ALS:*

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, youll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

*Our benefits include:*

+ Structured wage increasesMin $18.00 - Max $20.00

+ Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)

+ Additional vacation days for years of service

+ Business support for education or training after 9 months with the company

+ Learning & development opportunities (unlimited access to e-learnings and more)

*About ALS:*

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

*Everyone matters:*

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society

ALS is a VEVRAA Federal Contractor.

EOE AA Minority, Female, Veteran, Individuals with Disabilities

( to view the EEO is the Law poster

( to view the FMLA Law poster

( to view the EPPA Law Poster

to view the Pay Transparency Provision

( to view company E-Verify Participation Poster

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

*An*

*Location* _US-CA-Torrance_

*Job ID* _2024-10786_

*# Positions* _1_

*Posted Date* _3 months ago_ _(7/22/2024 2:43 PM)_

*Category* _Administrative/Clerical_

*Type* _Regular Full-Time_

*OC* _ALSENV_

Read the full job description and apply online on the recuiter's web-site

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