Service Advisor

Schomp Automotive Group
US - California - Napa
January 10, 2025

Location: 2855 Auto Mall Parkway, Fairfield, CA 94533Employment Type: Full Time

Position Type: Hourly, plus potential Commissions

Pay Range: $65,000 - $95,000 per year

Guided by our core values, our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. This is no ordinary desk job - if you like being up on your feet and providing the highest level of hospitality in all situations, we have the job for you!

Our organization is a place with limitless advancement opportunities. if you're looking for a career, not just a job, we hope you will consider Fairfield Automotive Partners.

Essential Duties and Responsibilities

The Service Advisor is responsible as the customer's first point of contact on vehicle servicing; initiate automotive services and repairs by ascertaining performance problems and services requested; verifies warranty and service contract coverage; develops estimates; creates repair orders; and maintains customer rapport and records; at all times providing an exceptional customer experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

Initiate automotive services and repairs by ascertaining performance problems and services requested.
Troubleshoot vehicle problems and services by listening to the customer's description of symptoms, clarifying the issues, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.

Requirements:

Automotive dealership Service Advisor experience required
Must possess and maintain a valid driver's license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Why Fairfield Automotive:

Full suite of insurances - medical, dental, life,
401(k) with company match
Paid Time off - Vacation, sick and benefit days
Short term and long term disability
On site Gym/ Gym reimbursement
Your mental health is important to us - we have an Employee Assistance program that offers counseling sessions, financial and legal advice
Culture that values and recognizes
Committed to your career, leadership and development training
With all of the organizational growth, we offer a wealth of career opportunities
The best part of automotive: Employees are eligible for discounts

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.
Adequate physical ability, including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key-boxes, and other office machines to perform the requisite job functions.
Visual acuity to see details of objects less than a few feet away. Requires extended screen time, including reading and entering information in multiple computer screens.
Must be able to sit or stand stationary for extended periods.
You must be able to climb into and out of cars numerous times daily.
Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.
Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.
Ability to work in extreme weather conditions in both summer and winter.
Regular, punctual attendance is required.

Work Environment

This position operates in a professional dealership environment.
Evening and Saturday work will be required. The manager will determine scheduled shifts, with rotating shifts throughout the work week.
Must maintain a clean, safe working environment at all times.

Read the full job description and apply online on the recuiter's web-site

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