• Share :


Overview: ( Hybrid role)

The Customer Service and Success Specialist is responsible for delivering exceptional customer support while ensuring long-term client success and satisfaction. This role combines technical service support with a strategic focus on nurturing customer relationships, solving complex problems, and driving customer engagement. You will act as the primary point of contact for receiving, triaging, routing, and resolving technical issues while helping customers maximize the value of the company's products and services.

Key Responsibilities:

  • Provide technical and product-related support to customers, answering inquiries, resolving service issues, and coordinating solutions across departments.
  • Test, troubleshoot, and document outcomes to reproduce service issues reported.
  • Liaise between customers and internal teams (Project Managers, Solution Specialists, and Developers) to ensure clear communication and timely resolution of any product or service issues.
  • Develop and maintain strong customer relationships by acting as a trusted advisor, identifying customer needs, providing reports, and ensuring they are achieving success with the company's offerings.
  • Analyze customer data and feedback to improve customer experiences, uncovering root causes of issues, and recommending improvements.
  • Create and maintain customer training materials and provide ongoing training to customers and internal teams to promote product understanding and usage.
  • Manage customer interactions with a proactive approach, ensuring smooth service delivery and consistently exceeding customer expectations.

Qualifications:

  • 3-5 years of experience in customer service, customer success, or a related role.
  • A good understanding of marketing operations processes and technologies.
  • Experience with Zendesk, Confluence, and Jira.
  • Strong problem-solving skills with the ability to work across multiple teams to resolve issues.
  • Excellent communication and time management skills, with the ability to handle diverse and complex customer needs.
  • A focus on customer satisfaction and success, ensuring long-term business relationships.

Read the full job description and apply online on the recuiter's web-site

Find Jobs Hiring Now Near You!

Get Jobilize Mobile App

Get Jobilize Job Search Mobile App Now

Receive real-time job alerts and never miss the right job again

Get it on Google Play Download on the App Store
Special Education Teacher SPED

The Stepping Stones Group


The Stepping Stones Group, a nationally recognized leader in educational services, is looking for dedicated Special Education Teachers to join our team in Daly City, CA! With a commitment to fostering educational excellence and social growth, we provide unparalleled support to schools and students...


Travel Radiology Technician 2,786 per week

MedPro Healthcare Allied Staffing


MedPro Healthcare Allied Staffing is seeking a travel Radiology Technician for a travel job in San Luis Obispo, California. & Requirements • Specialty: Radiology Technician • Discipline: Allied Health Professional • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours,...


Travel Nurse RN - Telemetry 2,269 per week

Focus Staff


Focus Staff is seeking a travel nurse RN Telemetry for a travel nursing job in Sacramento, California. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: 02/19/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Focus Staff is seeking a...


Travel CT Technologist 2,786 per week

Focus Staff


Focus Staff is seeking a travel CT Technologist for a travel job in San Luis Obispo, California. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Focus...


Travel Occupational Therapist 2,185 per week

Focus Staff


Focus Staff is seeking a travel Occupational Therapist for a travel job in Sacramento, California. & Requirements • Specialty: Occupational Therapist • Discipline: Therapy • Start Date: 03/16/2025 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Focus Staff...


Travel Physical Therapist 2,274 per week

Focus Staff


Focus Staff is seeking a travel Physical Therapist for a travel job in Redwood City, California. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 02/24/2025 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Focus Staff is...


Travel Nurse RN - Dialysis 2,009 per week

MedPro Healthcare Staffing

  • US - CA - CA - Orange

  • January 28, 2025


MedPro Healthcare Staffing is seeking a travel nurse RN Dialysis for a travel nursing job in Orange, California. & Requirements • Specialty: Dialysis • Discipline: RN • Start Date: 02/18/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel MedPro...


Travel Nurse RN - ED - Emergency Department 2,039 per week

MedPro Healthcare Staffing


MedPro Healthcare Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Garden Grove, California. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 02/17/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours •...


Travel Certified Occupational Therapy Assistant 1,241 per week

Supplemental Health Care

  • US - CA - CA - Van Nuys

  • January 28, 2025


Supplemental Health Care is seeking a travel Certified Occupational Therapy Assistant for a travel job in Van Nuys, California. & Requirements • Specialty: Certified Occupational Therapy Assistant • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours,...


Travel Nurse RN - ICU - Intensive Care Unit 2,542 per week

Focus Staff

  • US - CA - CA - Salinas

  • January 28, 2025


Focus Staff is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Salinas, California. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 02/10/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...


Travel Respiratory Therapist 1,999 per week

MedPro Healthcare Allied Staffing


MedPro Healthcare Allied Staffing is seeking a travel Respiratory Therapist for a travel job in San Leandro, California. & Requirements • Specialty: Respiratory Therapist • Discipline: Allied Health Professional • Start Date: 03/03/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours,...


Travel Nurse RN - Labor and Delivery 2,764 per week

MedPro Healthcare Staffing


MedPro Healthcare Staffing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Escondido, California. & Requirements • Specialty: Labor and Delivery • Discipline: RN • Start Date: 02/24/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...


Travel Nurse RN - Labor and Delivery 2,800 per week

Magnet Medical

  • US - CA - CA - Merced

  • January 28, 2025


Magnet Medical is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Merced, California. & Requirements • Specialty: Labor and Delivery • Discipline: RN • Start Date: 02/24/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel The...


Registered Nurse RN - Med Surg / Telemetry 44-75 per hour

Keck Medicine of USC

  • US - CA - CA - Glendale

  • January 28, 2025


Keck Medicine of USC is seeking a Registered Nurse (RN) Med Surg / Telemetry for a nursing job in Glendale, California. & Requirements • Specialty: Med Surg / Telemetry • Discipline: RN • Start Date: ASAP • Duration: Ongoing • 36 hours per week • Shift: 12 hours, nights • Employment Type: Staff As...