Business Development Coordinator

American Arbitration Association
US - California - Los Angeles
January 14, 2025

Business Development Coordinator

Location: Los Angeles, CA, United States

Date Posted:Oct 25, 2024

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

Description

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

The successful applicant will work from the Los Angeles office, on a hybrid basis. The salary range for the position is $74,000 - $79,000. This role is eligible for an quarterly incentive opportunity targeting up to 7.5% of the base salary.

OVERVIEW

Supports operational, business development, and Salesforce.com administration activities; serves as a liaison between the regional office clients, case management centers, and business development teams to facilitate superior client service. Provides support for Salesforce.com implementation, customization, and data analysis for business development efforts. Supports the Division Vice Presidents and their business development teams.

ESSENTIAL FUNCTIONS

Liaise with case administration teams in multiple centers; answer client inquiries regarding AAA's services, filing procedures, and case administration.

Communicate with case managers and parties to manage in-person hearing logistics.

Prepare marketing and presentational materials.

Participate in and track several regional and nationwide projects as directed by the Region's VP or DVP.

Coordinate logistics for assigned training programs, meetings, and events.

May serve as a receptionist for the office: greet visitors, answer phones, book hearing rooms, and maintain calendars.

Order supplies, manage vendor relationships, schedule maintenance of office equipment, and liaise with building management and headquarters on facility management.

Support Salesforce.com administrative tasks, including user management, data entry, customization of dashboards, and report generation to track business development activities and client interactions.

Ensure confidentiality of case information; adhere to AAA's information security and data privacy policies.

Demonstrate regular, reliable, and predictable job attendance.

Attend on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Bachelor's Degree in a legal, business-related discipline, or technology-related field with 2-4 years of relevant experience (e.g., B2B customer service, sales/marketing environment, public relations, law firm, Salesforce.com administration, etc.); or equivalent mix of education and work experience.

KNOWLEDGE, SKILLS & ABILITIES

Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

Ability to compose clear and effective routine reports and business communications.

Excellent communication skills with the ability to speak effectively and professionally in person and via telephone with both internal and external parties.

Intermediate proficiency with Salesforce.com,

Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and Adobe Software; ability to become proficient with web-based case management systems.

Read the full job description and apply online on the recuiter's web-site

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