ASSISTANT GENERAL MANAGER- STUDENT HOUSING DTLA

Customer Experience and Leadership:

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
  
• Oversees the day-to-day financial, sales, marketing, maintenance and operations of the
• Promotes regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.
  
• Promotes and upholds company values, employee promise, policies, and
• Efficiently handles resident requests and
• Creates and develops systems to allow for multiple touchpoints with residents and their
• Focuses on identifying the challenges early and use it as an opportunity to develop the team and take corrective measures as necessary.
  
• Empowers employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent the challenges in the future.
  
• Selects, hires, trains, coaches and provides feedback to the team to deliver Service
• Owns the employee experience, drives employee satisfaction and elevates team
• Establishes a learning culture and maintains a strong connection of the community team to
• Provides reinforcing and developmental feedback to direct reports on a regular and timely
• Performs comprehensive annual reviews of all direct reports, and ensures all staff reporting into your region are receiving adequate reviews.
  Creates personal goals for individuals.
  

• • Supports Sales, Leasing and Outreach Manager to ensure to develop advertising and sponsorship packages tailored to local schools and organizations designed to generate revenue in the form of renewals.
    
  • Periodically audits and reviews leasing and renewals documentation addressing issues with the Leasing Manager and file auditors.
    
  • Stays up to date with market conditions, our competition and the latest resident profiles of our property and utilizes information to establish strategies to address the changing climate
  • Supports the leasing department and resident services department are meeting their new lease and renewal sales goals weekly, monthly, quarterly and annually pushing to meet and exceed where possible
  • Supports all outreach marketing events for departments and works closely with the department manager to ensure the highest return on investment
  • As Assistant General Manager you are responsible for all Reputation Management activities including Yelp, Apartment Rating, Facebook, Instagram and other social platforms to meet the GHP expectations

• Provides big-picture/corporate directives pertaining to annual marketing and lease-up strategy, ensuring lease-up and occupancy goals, coordination of "turn" process, evaluating, motivating, staffing , assistance in development of annual operating budgets, coordination of monthly, quarterly and annual financial reports to ownership.
  
• Develops, reviews, revises and implements property wide policies and procedures within the parameters, company policy, values and culture.
  
• Turn Process Management:
  responsible for vendor management throughout the turn process including documentation contracts, units assigned for service and the final documentation to accounting for invoicing.
  
• Oversees the Maintenance and Resident Services Offices in the work order processes which meet the expectations of the company and the residents
• Regularly audits property onsite files to ensure proper resident qualification and screening processes are being followed in accordance with company policy and procedure.
  
• Develops and implements systems for parking and relets that allows for YOY metrics/performance tracking for sales, assignments, parking types, relet types, etc.
  
• Manages compliance with Fair Housing laws and regulations through regular team communication and
• Manages compliance with OSHA standards on a daily basis

• 3-5 years managing within a Student Housing Community of 1,000+ units or more experience as a Assistant Community Manager and/or Property Manager or a combination of 3+ years' experience managing and leading within a 700-1100 units community with 2-3-year experience as Leasing Manager or similar sales and marketing or resident services role within Property Management and 3 or more years as Assistant Community Manager in a community of 700+ units.
  
• 3+ years experience with financial budget development for the community
• 5+ years' experience using industry software such as CRM and lead management systems, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint)
• Associates Degree in Business Administration and/or ARM or CPM certification required.
  Bachelors' Degree or higher preferred.
  
• 2-3 years experience managing a team of 50-75 team members.
  
• Strong working knowledge Fair Housing requirements

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly operates computer and other office machinery
• Constantly positions self to bend, stoop, reach, lift
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Constantly works in outdoor weather conditions

• 3+ years managing within a Student Housing Community as Leasing Manager or similar sales and marketing or resident services role within Property Management.
  
• 1-3 years experience with financial budget development for the community
• 3+ years' experience using industry software such as CRM and lead management systems, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint)
• Associates Degree in Business Administration and/or ARM or CPM certification Bachelors' Degree or higher preferred.
  
• 2-3 years experience managing a team of 10+ team
• Strong working knowledge Fair Housing requirements