Banquets / Events Manager

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

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SUMMARY

To assist the Director of Food and Beverage in ensuring Events services exceed Accor and Fairmont Breakers standards. The Events Manager is responsible for elevating guest experience and colleague satisfaction. They also oversee the Events team and the daily floor operations as it relates to events. The Events Manager must be flexible with the type of work needed to be done as well as hours worked including, but not limited to, mornings, nights, weekends and holidays. It is a position centered around guests' needs.

ESSENTIAL DUTIES AND RESPONSIBILITES include, but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Outgoing and engaging personality (outstanding interpersonal skills), working knowledge of food and beverage, working knowledge of catered events - on and off property
• Lead and manage the Banquets/Events team
• Administrative duties, such as, inventories, ordering, Event Order updates and Event Order meetings, processing Events checks, room set-up, room break-down, Event space and equipment maintenance
• Leadership duties such scheduling, staffing, hiring and selecting talent, coaching and counseling, training, conducting performance reviews, and participating in corrective actions including terminations
• Perform all payroll duties for the department and distribution of gratuities
• Clearly and professionally communicate, both verbally and in writing, with clients, vendors, colleagues, and with other hotel departments
• Make management decisions in the best interest of hotel and the guest
• Review and maintain high quality of set-up, service and follow-up for events. Own and follow up on requests from clients and colleagues
• Lead Events team members to abide by Accor and Fairmont Breakers service standards
• Assist in leading the culinary and stewarding personnel during the work functions
• Train team members in Accor and Fairmont Breakers service standards
• Support the F&B Director in all aspects of operations and team direction
• Entertain client concerns and offer timely resolution
• Manage labor to Fairmont Breakers Standards
• Build and maintain extraordinary Guest Service Standards
• Review all information pertinent to events, ensuring accuracy in form and execution
• Run the floor and multiple events simultaneously
• Knowledgeable and functional in all roles that report to the position
• Maintain regular and predictable attendance
• Other duties as assigned

• Oversee all Events staff member
• Work with colleague schedules to optimize productivity and coverage: ensuring actual coverage meets guest service standards and business demand
• Run a profitable shift by managing labor
• Ensure accuracy and availability of all inventories
• Simultaneously manage daily work and event timelines

• Well-developed and rounded general management skills with an emphasis in Food and Beverage operations management
• Previous Events experience, with a minimum one year in a leadership role
• Previous experience in union environment
• Efficient and effective operational skills
• Strong cross-functional team player
• Responsive, with a sense of urgency
• Consistent follow through
• Possess a focus on guest service
• Strong food and wine knowledge
• Make business decisions based on Event Orders, available information, experience and collaborative input
• Work tactfully, courteously and seamlessly with the general public, customers and colleagues
• Perform a variety of activities; able to change activities frequently and sometimes without advance notice
• Analyze and interpret established policies
• Plan and organize the work of others
• Demonstrate the ability to change activities frequently and manage interruptions
• Accept full responsibility for directing and managing an activity
• High school diploma or equivalent required
• Two-year college degree preferred

• Salary Range: USD $70,000 to $78,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH