COMBO CLERK FOOD 4 LESS LODI #3

Join our Team today and start your ownership journey!PAQ, Inc. pays 75% of the total cost of benefits for employee and their families.

PAQ, Inc. is a 100% Employee-Owned Company consisting of 23 retail grocery stores throughout the central valley and central coast of California. Sixteen of our stores are price-impact, warehouse format under the FOOD 4 LESS banner and seven of our stores are Hispanic format with the RANCHO SAN MIGUEL MARKET banner. We believe at PAQ, Inc. that our Employee Owners are our most valuable asset, and we currently have an opening for

Job Title: Combo Clerk

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Comboor Front End

Employee Type: Regular, Full-Time

Exemption Type:Non-Exempt

Travel Required: No

Wage Scale: Clerk Level

Updated:07/09/2024

Job Summary:

Combo Clerks are crucialin in-store operations, often being customers' final pointof contact. They are responsible foraccurately processing various forms of payment for store merchandise. At the start of their shift, each Combo Clerk is assigned a cash drawer, which they must reconcile accurately by the end of their shift. Additionally, Combo Clerks assistwith responsibilities in other departments as needed.

Essential Functions of the Position:

• Provide friendly and helpful customer service, including handling difficult situationsand resolving customer concerns, with supervisor assistanceas needed.

• Accurately identifyproduce items and process produce codes.

• Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).

• Utilize knowledge of store layout and products to assistcustomers with inquiries and problem-solving.

• Follow detailed payment acceptance processes to ensure accuracy and minimize losses for the company and customers.

• Efficiently and accurately process all store merchandise at the register, maintaininga sufficient scan rate to minimize customer wait times.

• Prepare and maintainaccuraterecords for cash dropsandcash and coin needs for the register throughout the shift.

• Adhere to all company policies, including accounting for items at the bottom of the basket.

• Comply withCalifornia Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequatelychecking IDs to prevent sales to minors.

• Utilize supervisor assistanceto void items or transactions and resolve technical issues at the check stand.

• Supervise and operateself-checkout (SCO) stations, ensuring customer accuracy in scanning items,processing payments, and troubleshooting as needed.

• Reconcile the assigned till atthe end of the shift, accurately balancing each form of payment and the total amount processed for the day.

• Process customer transactions accurately and efficiently through the Point of Sale (POS) system.

• Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurateinformation to customers.

• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.

• Validate denominations of $20 or higher for authenticity and inform management of counterfeit bills.

• Perform other duties as assigned.

• Proficiencyin basic math and cash handling procedures.

• Understanding of customer service best practices and strategies to enhance customer engagement.

• Strong communicationskills to interact effectively with customers and team members.

• Ability to operatePOS systems and othercashier equipment.

• Attention to detail to ensure accuracy in transactions and handling of cash.

• Basic computer skills for operatingthe POS system.

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.

• Aptitude for making informed decisions quickly, often in high-pressure environments.

• Stand and walk for extended periods, typically 8-hour shifts.

• Lift and carry items up to 25 pounds frequentlyand up to 50 pounds occasionally.

• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.

• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.

• Maintain clear communication with customers and team members.

• Move quickly and efficiently to assistcustomers and manage workload.

• Utilize cash handling tools, including counterfeit bill detection pens and equipment.

• Maintain physical stamina to work in a fast-paced environment.

• Work Hours: Vary, with availability requiredon weekends, evenings, and holidays; typically,8-hour shifts for full-time employees.

• Environment: Indoor, climate-controlled,with adequate lighting and ventilation.

• Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistanceneeded throughout the store.

• Dress Code: Professional and presentable attire as determinedby store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair,and not faded.

• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.

• Noise Level: Usually lowto moderate, with occasional loud periods from customers, store announcements, and equipment.

• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

• Education: High school diploma or equivalent.

• Experience: No prior experience is required; on-the-job training is provided. Previousretail or customer service experience is a plus.

• PAQ, Inc is an "At-Will" employer.

• PAQ, Inc is an Equal Opportunity Employer (EOE).