Client Success Manager

Seedtag
US - California - Lake Forest
November 13, 2024
Management

We're looking for a Client Success Manager to join our team in Los Angeles and help shape the future of contextual advertising as we continue to expand globally.

Who We Are

At Seedtag, we lead the way in contextual advertising with our machine learning-powered platform. Our technology provides superior brand safety, human-like content understanding, and advanced cookieless targeting, making ads more engaging and respectful. Founded by two ex-Googlers in 2014, we've grown to over 600 Seedtaggers across 18 countries, raising 250M to revolutionize digital advertising.

Your Challenge

Strategic Campaign Design:

Develop strategies, including upselling approaches, to enhance campaign performance (e.g., new products, channels, audience targeting).
Be in contact with clients in the political field and indie agencies.

Campaign Execution:

Initiate and implement client campaigns in alignment with agreed-upon timelines and budgets, collaborating with the Ad Operations team.

Client Communication:

Respond to client inquiries promptly and coordinate internal responses.
Ensure timely communication of any changes or issues affecting client campaigns.

Performance Tracking and Metrics:

Track pod retention rate and campaign success metrics, aiming for >90% KPI attainment.
Achieve Quarterly Incremental Revenue Goals for key accounts within the responsibility.

Reporting and Insights:

Provide clients with regular campaign performance reports based on their preferences (e.g., weekly, monthly).
Conduct a post-campaign analysis within one week to identify areas for improvement.

Issue Resolution and Escalation:

Monitor campaign performance regularly, making necessary adjustments in partnership.
Escalate unresolved issues to senior management or Adops, summarizing problems and attempted solutions.

Team Collaboration:

Hold regular team meetings with stakeholders to discuss client accounts, share updates, and collaborate on strategies.

Tool's Utilization:

Leverage internal tools (e.g., Salesforce, Slack, Jira) for efficient internal communication and task management.

Customer Satisfaction:

Maintain a high customer satisfaction score by delivering professional and effective client services.

What You'll Need to Succeed

You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
You understand key consumer trends with a focus on digital advertising, privacy and programmatic.
You excel at building strong relationships with clients, with communication skills being one of your top attributes.
You are proficient in English with excellent business writing skills in email and deck format.
You have an eye for design and can build visually appealing presentations from scratch.
You have strong relationships with key agencies and clients.

Why Join Seedtag?

Growth & Opportunity: A key moment to join with vast career development prospects.

Flexibility: At Seedtag, we trust you to balance work and life effortlessly with the option to work from home, the office, or even the beach in our hybrid mode.

Learning & Development: Online courses in ODILO, and optional English, French, or Spanish group classes.

Inclusive Culture: We foster a supportive environment that values personal growth.

Fun & Connection: Participate in team activities, company offsites, and more!

Additional Perks

Flexible remuneration plan.
Program for transit and parking.
Health insurance: Comprehensive coverage included.
Gympass: Access to wellness programs and fitness classes.

Ready to join the Seedtag adventure? Send us your CV and let's grow together!

At Seedtag, we're committed to creating an inclusive environment where everyone can thrive. We welcome diverse perspectives as they fuel our innovation and growth. Please let us know if you require accommodations during the hiring process and we'll ensure a positive and accessible experience.

Read the full job description and apply online on the recuiter's web-site

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