Front Desk Agent

La Jolla Beach and Tennis Club
US - California - La Jolla
November 4, 2024
Administration

The La Jolla Beach & Tennis Club is currently seeking a highly skilled Beach Club Front Desk Agent join our team at our beautiful oceanfront property!

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

What we offer:

Free daily meal and salad bar
Free parking
Benefits including: Medical, Dental, Vision, 401K (based on employment status)
Paid vacation, sick, and holiday time
Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
Property retail shop and hotel discounts
$500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

Consistently provide professional, attentive, and genuinely friendly service
Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Schedule: Full-Time availability, able to work weekends, all holidays, and preference to have hotel experience.

Pay Rate: $21/hr.

SUMMARY

Completes front desk duties by checking in/out guests and acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintains knowledge of current room types, rate structures, and features.

Takes and processes individual reservations.

Makes sure the guest feels well served.

Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system.

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

Reads the Communication Book ("The Red Book") and makes relevant entries.

Dispatches daily maintenance calls and work request orders to Engineering.

Assists members and guests with items such as property amenities, directions, information about the area, etc.

Updates reservation system when reservations have been booked or canceled.

Uses voice mail, walkie talkies, and pagers at appropriate times.

Handles cash and charge transactions, maintains accurate records and balances at the end of each shift.

Balances bank at the end of each shift.

Informs housekeeping of checkouts and new arrivals.

Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc.

Read the full job description and apply online on the recuiter's web-site

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