Strategic Account Manager

CSA America Testing and Certification LLC
US - California - Irvine
January 12, 2025

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

As the Strategic Account Manager, you will be the primary customer contact with established Large Accounts within the Lighting, Wiring Devices and Wiring Cable Industries and Ensures continued growth of CSA Group services. You will coordinate CSA Group activities and contacts for customers and ensures that we provide 'one face' to our customers. You will guide strategic planning around customer needs and service enhancements, develop account strategies and forecast sales opportunities and implement and execute strategic plans to attain corporate objectives.

Principal Duties & Responsibilities:

Initiates the sales process, providing preliminary and ongoing information to existing clients
Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
Prioritizes work assignments and follow-up responses to client inquiries and proposals
Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the strategy to secure new business and communicates effectively with Operations for a seamless approach
Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
Maintains accurate and complete client files, including the input of new/existing client information into the shared sales database
Identifies and communicates opportunities and competitive trends
Develops ongoing business relationships and networks with clients and industry related groups
Provides written and verbal reports including sales reports, expense reports, customer visit reports, and customer presentations in a timely matter as required
Must be willing to travel as much as 50% of time and on weekends as required

Preferred Education & Experience:

Bachelor's Degree and 6 or more years Sales experience or equivalent industry experience
Prior experiences with sales CRM tracking software a plus
Proven ability to consistently exceed sales goals
Proven experience dealing with large organizations at senior level
Create clear, effective and professional written communication and presentations
Ability to create, prepare and execute complex business strategies while organizing multiple projects and job responsibilities
Ability to proactively resolve complex problems, and through effective internal collaboration build outstanding client relationships with customers at all levels in the organization
Organized and independent * Proven ability of confidentiality in previous positions
Strong initiative and ability to develop new customer contacts
Able to maintain positive contacts within the organization to exchange, explain and interpret information or ideas and follow-up on client requests
Strong organization and time management skills
Creativity and project management skills to plan for projects, events and conferences
High level of initiative and motivation to meet or exceed targeted goals with minimal supervision
Computer proficiency in Word, Excel, PowerPoint and CRM database applications
Ability to prepare cost proposals promptly to meet customers' needs

In California, the typical hiring range for this position is $93,000-122,000 USD; however, based on a variety of considerations (such as education, licenses, certifications and/or, experience,) CSA Group reserves the right to flexibility outside of the stated range.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at *** if you require accommodation in the interview process.

Read the full job description and apply online on the recuiter's web-site

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