Banner Analyst

We're Apogee, a Boldyn Networks Company. Nice to meet you. At our core, we're an IT-services organization that happens to focus on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets today's needs technology-savvy generation.
We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
We are seeking a highly organized and detail-oriented Banner ERP Analyst to join our team. The ideal candidate will have extensive experience supporting a college or university using the Banner ERP system. This role requires in-depth knowledge of each Banner module, including Student, Faculty, HR, Payroll, Finance, and Financial Aid. The Banner ERP Analyst will be responsible for business process analysis, troubleshooting, scripting in SQL, report writing, and technical writing. Excellent customer service skills are essential.
This is a remote, WFH position.
The salary range for this position is $68,000-$89,000 depending on experience.
Key Responsibilities:
Support of Banner ERP System:

Provide technical support for Banner ERP modules (Student, Faculty, HR, Payroll, Finance, Financial Aid) with a focus on troubleshooting routine issues and assisting in module performance improvements. Success is measured by maintaining 90% uptime and resolving support requests within standard timeframes.
Business Process Analysis:

Assist in analyzing and documenting business processes. Work with senior team members to identify opportunities for improvement, contributing to the successful implementation of enhancements that increase process efficiency by 10%.
Technical Issue Resolution:

Resolve 75% of technical issues related to the Banner ERP system independently, escalating more complex issues as needed. Adhere to standard SLAs for ticket resolution, contributing to overall team success in maintaining system stability.
SQL Development and Data Handling:

Develop and maintain SQL scripts for data extraction and reporting. Complete assigned tasks on time, ensuring that all reports are accurate and meet department needs. Collaborate with senior team members on more complex integrations.
Technical Documentation:

Write and maintain detailed technical documentation under the guidance of senior staff. Ensure documentation is up to date within 14 days of system changes, aiming for 90% compliance with established standards.
Collaborative Solutions:

Work with various departments to understand needs and provide basic Banner ERP solutions. Achieve an 85% satisfaction rate based on end-user feedback, contributing to department goals for successful solution delivery.
Data Integrity and Security:

Support data integrity efforts by running regular data checks and assisting in identifying discrepancies. Work with senior colleagues to ensure 100% adherence to data security protocols and assist with audits as needed.
End-User Training and Support:

Conduct user training on system functionalities and provide ongoing support. Aim to reduce support tickets from trained users by 15% within 6 months of training, focusing on foundational skills development.
Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience supporting a college or university using the Banner ERP system.
In-depth knowledge of Banner modules: Student, Faculty, HR, Payroll, Finance, and Financial Aid.
Strong skills in business process analysis and troubleshooting.
Proficiency in SQL scripting and report writing.
Excellent technical writing skills.
Highly organized and detail-oriented.
Strong customer service skills and the ability to work collaboratively with diverse teams.
Ability to manage multiple tasks and projects simultaneously.
Preferred Qualifications:

Experience with other ERP systems.
Knowledge of higher education administrative processes.
Certification in Banner ERP or related technologies.
Beneficial Experience:
Developing in PLSQL.
Experience with web services and Ethos integrations.
Web development in HTML, JavaScript, or React.
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:

An attractive salary
Health insurance plan including Health Savings Account matching program
Monthly technology stipend
Engineering and Technical teams receive cash bonuses for obtaining certifications
Maternity and Paternity leave
Peer recognition program
Career development programs

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodations:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, .