Our Global Tech Client is Looking to Hire a Live Broadcast Operations Specialist for a ONE YEAR, REMOTE, W2 CONTRACT - APPLY TODAY!
• PREFERENCE FOR CANDIDATES IN EITHER NY OR CA
•
$$: $45-55/hr. DOE
Join the Company's Media Content Operations team as a Live Broadcast Operations Specialist, where you'll play a critical role in delivering exceptional live broadcast experiences across our family of apps. You'll monitor live broadcasts and troubleshoot issues in real-time, collaborate with cross-functional teams to ensure seamless onboarding and execution of live events, and provide top-notch technical support to partners and internal stakeholders.
A successful candidate will be a highly motivated and organized individual to join our team as a Premier Partner Expert. In this role, you will be responsible for providing exceptional support to our partners, ensuring they have a positive experience with our partner programs and related products. To succeed in this position, you should be comfortable working independently, navigating ambiguity, and adapting to frequent changes in a fast-paced environment. Strong problem-solving skills and attention to detail are essential, as you will be working closely with partners to resolve operational issues.
RESPONSIBILITIES
Up to 80% of the time
Monitor Live broadcasts to support premier partners and troubleshoot and or escalate issues as they arise
Provide prep and set up for partners going live following internal processes; completion of all partner investigations/broadcast checklists ahead of events
Provide our partners with a delightful, high touch and effective support experience
Onboard partners and serve as primary Ops point of contact
Manage HUB scheduled events and encoder set up
Escalate, triage and investigate problems (initial root cause analysis)
Troubleshoot complex issues and translate pain points to effectively resolve issues
Spot trends in issues and communicate feedback to cross-functional teams
Proactively seek and provide feedback from partners, team members, and stakeholders to iterate on process and execution
Operationalize processes to improve partner experience
Up to 20% of the time
Manage key initiatives independently from initiation through completion
Improve our support workflows around issue resolution and product insights
Develop product and issue specialization to improve the quality of support
Help build and maintain a central knowledge base
Train new employees on current workflows, standard processes, and internal tools
Manage ad-hoc initiatives independently from initiation through completion
MINIMUM QUALIFICATIONS
3+ years of experience in operations, customer support, technical support, or account/partner management
Experience using Excel and/or basic data & insights tools
Excellent written and verbal communication skills
Highly organized with strong multi-tasking and prioritization skills
Meticulous attention to detail
Comfortable working in ambiguous environment
Proactive, adaptable and with a learning mindset
Fluency in English in a business environment
Ability to work non-traditional hours (outside of 9am-6pm) on an occasional basis
PREFERRED QUALIFICATIONS
Experience in the media industry, particularly broadcast
Our Global Tech Client is Looking to Hire a Live Broadcast Operations Specialist for a ONE YEAR, REMOTE, W2 CONTRACT - APPLY TODAY!
• PREFERENCE FOR CANDIDATES IN EITHER NY OR CA
•
$$: $45-55/hr. DOE
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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