Field Trainer - Telecommunications

Field Trainer - Telecommunications

Job Locations

US-CA-Hayward

Requisition ID

2024-2232

Category (Portal Searching)

Training

Job Post Information* : Posted Date

6 months ago(4/18/2024 3:05 PM)

Company Overview

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.
With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.
Circet USA's benefits package includes the following:
Medical, Dental, and Vision insurance Digital Health & Wellness Support
Critical Illness, Accident, & Hospital Insurance
Short-term & Long-term disability
Group term & Voluntary life insurance
Flexible Spending and Health Savings Accounts
Paid Time Off & 401K
Company Discount Website

Job Summary and Responsibilities

The Field Trainer participates in the identification of training needs, development of new training materials, assessment of skills, as well as the delivery of training for all activities required to meet customer requirements. The primary objective of the Field Trainer will be to optimize customer satisfaction and profitability by ensuring all team members are trained and efficient at their job tasks and waste is removed from the operation.
Deliver various forms of training relating to telecommunications; ISP, OSP, Wireless On-the-Job This involves hands on training and evaluation of new field technicians.

Instructor-led
Classroom
Virtual
Work Site Location

Create and assist in the development of training documents and the implementation of the training.
Evaluates training materials for the purpose of implementing training activities that address identified training needs in accordance with Circet USA objectives and guidelines.
Collaborates with a variety of internal and external stakeholders for the purpose of serving as a contact and resource in identifying employee training needs within Circet USA.
Identify and complete skill assessment evaluations.
Use data to effectively schedule and perform inspections that monitor whether: Workmanship conforms to applicable customer requirements per business unit

ISP - Central Offices, Data Centers, Customer Premises, etc.
OSP - Industrial Buildings, Multiple Dwelling Units, Single Family Homes, Aerial, Burial, Underground
Wireless - Communications Structures, Rooftops, Huts, Shelter
Review quality trends using Microsoft BI / Dashboards, similar tools, and create / adjust training.
Facilitate and communicate appropriate resolution of findings and closure in all applicable internal and external systems.
Lead root cause analysis efforts and mentor individuals in assigned region on corrective and preventative actions.
Assists in developing procedures that reduce:
Overproduction - more than customer needs or is willing to pay for (qty)
Deviations from standards and/or regulations
Transportation of things - either physical or electronic
Downtime or waiting due to upstream process
Inventory or human resources on hand
Motion - worksite set up
Processing - producing higher quality than required
Under-utilized talent
Performs other duties as requested by Manager

Qualifications

QUALIFICATION REQUIREMENTS
Exhibit personal power and leadership
Exhibit self-awareness
Exhibit a tendency for continuing education and self-improvement
Exhibit enthusiasmand determination
Exhibit industry awareness
Exhibit intellectual curiosity
Exhibit exceptional organizational skills
Exhibit a strong problem solving approach
Exhibit strong verbal and written communication skills
Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions
EDUCATION and/or EXPERIENCE
High school diploma or equivalent, Technical degree preferred
3+ years with field experience
Proficiency in Microsoft Office programs/software
Demonstrate proficient use of iOS and/or Android applications
LANGUAGE SKILLS
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Work at heights
Work at depths, such as under raised floors, underground vaults, etc.
Bend or twist the body into unusual positions while working
Coordinate body movements when using tools or equipment
Maintain balance while performing construction tasks while on a ladder
Reach with hands and arms, stoop, kneel, crouch or crawl
Reach and stretch to position equipment and fixtures while maintaining balance
Use hands and fingers to handle, feel, and/or manipulate small wires and objects
Regularly walk and perform physical tasks all day without becoming overly tired
Regularly lift and/or move up to 49 pounds; participate in group lifts for 50+ pounds. Carry objects weighing up to 49 pounds for short distances.
Work shifts longer than eight hours in duration
Push or pull heavy objects into position and apply muscular force quickly to objects and equipment
Distinguish between colors
Work in a noisy environment
TRAVEL
Willing to travel extensively
Must have reliable transportation and the ability to transport minor job related tools and minor equipment to work locations.
Circet USA is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity