User Engagement Program Manager

Demand io
US - California - Gardena
November 17, 2024
IT

Quick overview

Shape the future of e-commerce by designing and scaling high-impact user engagement programs at SimplyCodes. Create innovative systems that transform active users into valuable partners while driving measurable engagement metrics. Ideal for program managers who excel at building structured initiatives that dramatically increase user participation and create measurable business impact.

The challenge

We're scaling SimplyCodes to become the definitive platform for online savings. We need an exceptional program manager to solve complex challenges in:

Rapidly scaling our engagement programs to reach and retain thousands of active users
Designing and implementing rewards systems that drive consistent participation
Building feedback loops that increase user engagement and product adoption
Creating compelling experiences that turn casual users into power users
Measuring and optimizing user engagement across all programs

About Demand.io

Demand.io is revolutionizing e-commerce through AI-driven platforms powered by ShopGraph, our proprietary knowledge graph. Founded in 2009, we're profitable and growing rapidly with:

SimplyCodes: AI and community-powered savings platform covering 400,000+ stores
Product.ai: AI shopping assistant redefining online purchasing
$1B+ annual e-commerce transaction volume

The opportunity

You'll lead the design and execution of SimplyCodes' user engagement initiatives. In this high-impact role, you'll:

Rapidly build and scale our Insiders program into a robust user partnership engine
Design and operate systematic user feedback loops
Drive engagement through innovative rewards and recognition
Partner with product and research teams to improve user experience
Create measurable business impact through user programs

You'll report directly to our VP of Product Marketing and work closely with our product and research teams to shape the future of online savings.

What you'll do

First 30 days:

Analyze current user engagement metrics and patterns
Map user engagement journeys and opportunities
Begin developing enhanced engagement strategy
Build relationships with key stakeholders

First 60 days:

Launch enhanced engagement program structure
Implement engagement monitoring and feedback processes
Complete first diary study focused on user motivation
Create engagement health dashboard
Begin testing participation initiatives

First 6 months:

Scale active user programs to 2000+ engaged participants
Launch tiered engagement programs (Ambassador, PEP)
Create self-sustaining engagement ecosystem
Demonstrate significant impact on core engagement metrics
Build case for program expansion

About you

Must-haves:

5+ years experience managing structured engagement or participation programs
Track record of dramatically increasing user engagement metrics
Strong program management and operational skills
Experience designing and scaling rewards/recognition systems
Data-driven approach to measuring engagement success
Excellence in cross-functional collaboration
Bachelor's degree in relevant field

Nice-to-haves:

Experience with gamification and engagement mechanics
Background in product marketing or community programs
User research experience
Familiarity with consumer products
Understanding of online shopping / e-commerce

Our technical environment

Tools you'll use:

User analytics platforms for engagement tracking
Engagement measurement and reporting tools
Program coordination systems
Communication platforms for user engagement
Data visualization tools for engagement metrics

Development practices:

Data-driven decision making
Agile program management
Continuous experimentation
Regular stakeholder feedback
Iterative improvement

Growth opportunity

As a key leader at Demand.io, you'll have:

Opportunity to shape a new field of user engagement
Clear path to building and leading a team
Access to cutting-edge AI and research tools
Partnership with senior leadership on strategic initiatives
Chance to impact millions of users' shopping experiences

Our engineering culture

We're deep generalists who love solving hard problems
We have a strong bias towards action and shipping
We minimize process and maximize impact
We collaborate closely across teams
We work primarily from our Santa Monica office
We invest heavily in learning and growth

Compensation & growth opportunity

We align individual success with company performance:

Competitive base salary: $130,000 - $200,000 DOE
Equity: 0.1% - 0.25% initial grant
Partners Program: Our unique profit-sharing system

The Partners Program provides substantial monthly cash bonuses tied to company performance. Top performers often earn multiples of their base salary through this program.

Benefits for high performers

Partners Program with uncapped earning potential
Clear path to team leadership
Learning stipend for conferences and courses
Access to cutting-edge research tools
100% coverage of health benefits for you and dependents
Unlimited PTO
Generous parental leave
401(k) program
Catered lunches in our Santa Monica office
Relocation assistance available

Ready to shape the future of e-commerce?

If you're excited about building innovative user engagement programs that impact millions of shoppers, we want to hear from you.

Learn more about our products, our mission, and our culture.

Read the full job description and apply online on the recuiter's web-site

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