US - California - Fresno
November 4, 2024
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at:
IRS Business Divisions .
Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management .
As a Front Line Manager you will:
Plan work to be accomplished by subordinates, set and adjust short-term priorities and prepare schedules for completion of work.
Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and make recommendations for outstanding performance recognition and/or disciplinary action.
Give advice, counsel or instruction to employees on work and administrative matters.
Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
Identify developmental and training needs of employees, providing or arranging for needed development and training.
Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
Salary:
$66,223 - $86,087/year
Conditions of Employment:
Subject to a 1-year supervisory or managerial probationary period (unless already completed).
Qualifications:
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE:
IR-8
To be minimally qualified for this position, you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. Your experience must include:
Management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight.
Experience applying regulations, other official guidance and principles sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.
Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
AND TIME AFTER COMPETITIVE APPOINTMENT:
By the closing date specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate.
Education:
A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. A college or university degree generally must be from an accredited college or university recognized by the U.S. Department of Education.
Required Documents:
Resume:
Your resume must contain dates of employment and hours worked per week.
Online Application:
Questionnaire.
See Education Section above.
How to Apply:
You must complete this application process and submit any required documents by 11:
59 p.m. Eastern Time (ET) on 11/04/2024.
Benefits:
Review our benefits.
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