Patient Services Representative

InterDent Service Corp
US - California - El Segundo
November 17, 2024

This position is offering a Training Bonus of over $1,000!

30 Days:$500
60 Days: $350
90 Days:$175

Hourly Pay: $16.00 - $19.00 per hour

Do you find fulfillment helping others? At InterDent and our dental brand Gentle Dental, our priority is our patients, and providing them with the highest standard of care. Our relationship with a patient begins early on with a phone call. Our patient services representatives are ready to assist, whether it's setting up their first appointment, or handling concerns. This group of people is caring and professional, but above all, committed to helping their patients. Would you like to begin your career path in the dental field? No worries, no dental experience is necessary. Our dedicated management team is ready to train.

At InterDent, and in our 150+ affiliated dental offices, we build relationships for life, serving over one million patients each year. Gentle Dental provides high-quality comprehensive care, including general dentistry, orthodontics, periodontics, endodontics, pedodontics, prosthodontics, and oral surgery.

Hours of Operation: Shifts available and range from 7:15 a.m to 8 p.m. PST

Job Location:

El Segundo Support Center
2260 E Imperial Hwy
El Segundo, CA 90245, USA

Compensation: Hourly base pay, plus commission plan plus $1,025 training bonus

$16.00 - $19.00 per hour plus bonuses
Realistic and conservative bonus earnings are estimated at $350 - $400 per month
Agents have the opportunity to earn an additional $300 per month on top of the first bonus based on more challenging metrics for a total monthly bonus amount of $650 - $700 plus hourly rates of pay

Essential Duties and Responsibilities:

Respond to high volume inbound phone calls while compassionately handling questions and/or concerns
Schedule new patient appointments
Use trained sales tactics to reach company goals of appointments set and customer satisfaction
Various duties as assigned by the Call Center Leadership Team

Qualifications:

High school diploma or equivalent
1-2 years of customer service experience
Ability to accurately type 40 wpm
Desire to exceed customer expectations
Experience working in a fast-paced, customer-driven environment

Benefits:

Employee Assistance Program
Medical and pharmacy, dental, vision (for employees and their families)
Basic life, AD&D, and long-term disability insurance
6 Paid holidays and 1 Paid floating holiday
PTO (80 hours per year for hourly; 120 hours per year for salaried)
401k plan and deferred compensation plan
CE credits
Opportunities for advancement within the company

Education

Preferred

High School or better

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