Call Center Specialist

ProSolar Systems Caribbean
US - California - Culver City
October 26, 2024
Customer Services

Call Center Specialist

Acts as a liaison between sales representatives and the customers. They make and receive calls to and from customers to set up appointments for them to see sales representatives. This role includes familiarizing with essential details of our products and services, calling prospective clients using a list of numbers provided, accepting calls from prospective clients as they arise, and fielding basic questions and concerns about the products and services offered.

Call Center Specialist Essential Duties, Functions, and Core Accountabilities:

Schedules meetings between prospective clients and sales representatives
Keeps a detailed log of calls including those that are not answered
Attempts to contact prospective clients whom they have been unable to contact
Inform the manager of recurrent product related complaints that warrant addressing.
Accurately document all communication in CRM
Attend sales team meetings and training sessions as directed by management.
Follow up with leads converting them to Appointments
Handle inbound and outbound calls in a professional and courteous manner
Provide exceptional customer service by addressing customer inquiries and resolving issues
Identify sales opportunities and upsell products or services to customers
Maintain accurate and detailed records of customer interactions
Follow company scripts and guidelines for effective communication
Meet or exceed sales targets and quotas
Collaborate with team members to achieve team goals
Other duties as assigned.

Requirements

Call Center Specialist Requirements, Education, Qualifications, Skills, and Experience

High school diploma or equivalent
Excellent communication, interpersonal and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and be persuasive and results-oriented.
Ability to maintain the confidentiality of company and partner information
Experience in cold calling, cold messaging, or cold emailing
Have basic entrepreneurial traits, including high-level logical thinking and problem-solving.
Extremely professional on the phone and via text. Fast and accurate typer. Can spell very well and learn "our brand and voice" quickly.
Must have excellent organizational skills and the ability to excel at details, multi-tasking, and working under pressure
Must be able to pass a background, credit check, and drug screen
Previous experience in a call center or customer service role preferred
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Proficient in using computer systems and software applications
Sales experience is a plus

Physical Demands and Working Conditions:

Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work is performed in a temperature-controlled office environment or travels via vehicle
While performing the duties of this job, the employee is required to ambulate, sit, and/or stand in various intervals throughout the work shift
May occasionally lift and or carry up to 20 lbs.
Use of computer, phone, copier, and other office equipment in the course of a day
While performing the duties of this job, occasionally required to use hand to handle, touch and use tools, reach with hands and arms, bend, stoop, twist, lift, reach, push, pull, grasp, balance, talk, hear, and ambulate during the course of employment
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and an ability to adjust focus
Employee may be required to travel for business purposes

BenefitsCompensation & Benefits:

Long term stability in a fast-growing industry
Competitive compensation,
Paid Holidays
Generous 401(k) option
Dental Insurance
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Health insurance
Life insurance
Paid time off
Vision insurance
Opportunity for career development and advancement with a rapidly growing company
High-energy, fun, and friendly culture
Benefits Package available after 60 days of employment. However, some items are subject to meeting eligibility.

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Join our team as a Call Center Representative and be part of a dynamic and rewarding work environment.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Apply at:

Climate is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Climate we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

Read the full job description and apply online on the recuiter's web-site

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