Assistant Manager

Job DetailsJob Location
The Shoppes at Chino Hills - Chino Hills, CA

Position Type
Full Time

Education Level
High School

Salary Range
$22. 77 - $27. 76 Hourly

Travel Percentage
Up to 50%

Job Shift
Any

Job Category
Sales

DescriptionAbout Lovesac:
We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same - to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture:

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we're driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It's about success, of course, but it's also about making a positive impact on everyone our business touches.

About the Role:
As a Lovesac Assistant Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary and want to inspire a team to do the same - join our Lovesac Retail Team!

What You'll Do:

• Actively engage with customers using our Lovesac selling techniques.
• Demonstrate in-depth knowledge of Lovesac products and services and effectively demos, assists, and educates customers as well as supports your team of Associates with product knowledge and demonstration skills.
• Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships as well as supports your team of Associates to be effective in this same process.
• Foster long-term relationships and brand loyalty through consistent, exceptional service.
• Conduct customer outreach using company provided tools and communication methods.
• Stay updated on changes to selling and promotional strategies, demonstrating flexibility and adaptability to business changes.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including but not limited to; opening and closing, inventory, exchanges, marketing and promotions and ensure they are followed to company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies, and operational procedures to maintain consistency, safety, ensure customer satisfaction, and mitigate risks.
• Analyze sales data to support your team in demonstrating the behaviors to meet goals and KPIs.
• Demonstrate accountability by ensuring personal and team sales goals, key performance indicators and customer service standards are met.
• Perform other duties as assigned by Management.

• Core Values: Top Ambition, Willing to Sweep Floors, Grit,
• Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 1 year of management experience in a retail or customer service environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni- channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.

• Paid Time Off & Holiday Pay
• Sales Incentive Program
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance