Customer Development Specialist - Feature CA

Feature Inc
US - California - Calabasas
January 20, 2025

CLIENT DEVELOPMENT SPECIALISTCOMPANY DESCRIPTION:

FEATURE has provided iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We're home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garcons, including our private-label brand of essential cut and sew apparel. At FEATURE, we're in a never-ending pursuit of the latest and greatest niche brands. We are constantly evolving while offering some of the most exclusive, limited-release products globally. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our location in Calabasas, CA, and our new location in Scottsdale, AZ.

CLIENT DEVELOPMENT SPECIALIST SUMMARY:

The Client Development Specialist is integral to FEATURE's success, as they are responsible for creating and maintaining genuine relationships with clients. This full-time position will be responsible for embodying and translating the FEATURE DNA of 'All Things Good' into their everyday interactions with customers, knowledge on products, and overall passion for FEATURE. In this role, the Client Development Specialist will be accountable for tailoring a unique FEATURE experience to clients, and guide them as they visit our retail locations. Other day-to-day duties include client communications, outreach initiatives, customer service, and brand awareness. Time allocation is estimated as:

50% Sales & Tasking
45% Clienteling
5% Product Knowledge

RESPONSIBILITIES:

50% Sales & Tasking

Be present on the sales floor primarily during peak hours and with high-profile clients
Offer special wardrobe + other services to high-profile clients visiting the store
Communicate with management via Asana to secure client-requested products, invoices, in-store cashouts + ship outs
Create/save client data within our CRM software to maintain important client information

45% Clienteling

Acquire new clients to build a strong client book
Discover clients in person and through outreach to better serve their shopping habits
Spend allotted time to actively log all outreach conversations, notes, and client data within the CRM software
Outreach to new and existing clients to maintain genuine relationships by sending product photos, and setting up appointments and invoices.
Sharing lookbooks for the latest launches and client requests, as well as requesting product transfers for established VIP clients
Attend weekly touch-base meetings with management to discuss sales, KPIs, clients, and opportunities

5% Product Knowledge

Stay up to date with trends, releases, and all FEATURE brands through social media, the FEATURE website, and product knowledge trainings
Tell stories about the history of different brands and other interesting details
Try on the brands in order to provide personal testimonies to current and potential clients
Craft personalized wardrobes for clients through brand knowledge and how they tend to fit

MEASURES OF SUCCESS:

Excellent interpersonal communication, problem-solving, and organizational skills
Develops long-lasting relationships with clients
A passion for results and creativity, fashion, and the FEATURE brand
Ability to adjust priorities accordingly
Thrives in a fast-paced environment
Willingness to adapt to different business strategies
Excellent storyteller and problem-solver
Leads by example in a group setting
Extreme attention to detail

JOB REQUIREMENTS:

Minimum of 2-3 years of retail sales and/or client service experience
Background working in a customer-focused environment
Customer service experience in-person, via phone, and through other electronic communication
Highly motivated and able to work independently and as part of a team
Self-starter with the ability to thrive and be productive in a fast-moving environment

METRIC EXPECTATIONS

Monthly sales, outreach, goals, and conversion efforts are measured through the CRM software and Shopify. Management refers to the following monthly metric expectations.

Metrics:

Store Sales Goal + Outreach Sales/Invoices: 30%
Outreach Sales: $15k+ (Non-Releases) via CRM software
New Client Acquisitions: 5+ monthly
Outreach: 400 Text/Emails via CRM software
Client Data Capture: 85%

Perks:

Employee Discounts on FEATURE Products
California Sick Paid Time Off Policy
A positive and supportive team to work with

Read the full job description and apply online on the recuiter's web-site

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