Leadperson, Field Service

Empire Cat
US - California - Blythe
January 31, 2025

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.

WHO WE ARE:

Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

WHAT WE OFFER:

Competitive Pay
Vacation & Sick Leave
Medical/Dental/Vision
401(k)
Tool Discounts/Tool Insurance
Technical Training & Professional Development Classes
And More

Empire technicians are the lifeline to our clients - trained professionals who work on machinery and equipment produced by Caterpillar, one of the leading large-scale mobile machinery manufacturers in the world.

We are seeking seasoned shop and field technicians/mechanics with experience in similar heavy equipment dealerships to join our third-generation, family-owned organization. We have 100+ job openings throughout our 30+ locations in Arizona, Nevada, and parts of Eastern California.

Join our team today!

EXPERIENCE:

Required:

At least six months of related experience in a similar role and environment.
Ability to speak, read, write, and comprehend English.
Keep safety as a priority in the work environment.
Ability to successfully complete a skills assessment. (eTRAIN test)
Valid driver's license.
Excellent client service skills.
Own and maintain required personal tools.

Strongly Preferred:

At least five years heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.

Proficient rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, and Tier IV Emissions systems, failure analysis procedures, warranty claims procedures.

If offered employment, the specific rate of pay and position grade will be determined based on applicable differentials and the candidate's level of experience and skill.

JOB DETAILSShift

1st/Day Shift

Location

In-Field

Schedule

Schedule to be provided by leader.

Salary Range

$31. 90 - $61. 08 Per Hour

FULL JOB SUMMARY:

Accept responsibility for assigned service areas. Exercise leadership control of assigned shift(s). Direct personnel to perform related support activities. Appraise assigned employees' performance. Meet production schedules. Maintain area equipment and tools. Coordinate jobs between shifts and with other departments. Assist in handling client calls. Solve workflow and procedural problems. Provide failure analysis and technical information support as needed.

ESSENTIAL FUNCTIONS:

Directly supervises employees.
Prioritizes workflow and assign jobs to technicians.
Coordinates and schedules required work with other areas.
Communicates with clients as needed.
Operates within budgets, meeting standards for flat rates, bids, and estimates.
Conducts annual appraisals for assigned employees.
Controls repair job costs and keeps costs within budget.
Maintains records and data.
Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES:

Uses professional interpersonal skills to select, supervise, train, and develop subordinates.
Ensures assigned employees are trained, motivated and functioning according to their job descriptions.
Investigates possible re-work and warranty situations.
Determines proper repair methods.
Functions as a Service Technician to assist in meeting deadlines.
Maintains equipment and tools in work area; keep work area clean and safe.
Monitors and reviews all work orders in work area.
Obtains technical assistance in difficult and unusual conditions.
Performs other duties as assigned.
Works within and promotes corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

Must have interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and to write reports.
Must be able to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
Must be able to utilize diagnostic equipment to evaluate problems and make repair decisions.
Must know and be able to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
Must have acceptable attendance to meet all company standards and requirements.
Must have extensive technical knowledge of CAT machine components and systems in order to troubleshoot problems and train others.

EDUCATION AND EXPERIENCE:

High school diploma or General Education Degree (GED).
Current driver's license.
Strong technical background required.
Completion of TRAIN test evaluation.
Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, talk or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.
Specific vision abilities required by this job include close, distance, and peripheral vision.
May be required to operate a forklift with appropriate certification(s).
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts; hig.

Read the full job description and apply online on the recuiter's web-site

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