Sales Manager - The Viv Hotel

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Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Manager to join our team! SHG is an organization whose success is rooted in its service culture.
Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.
We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development.
We want you to feel engaged, empowered, and excited to grow with us.
After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company:
Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.
We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries.
Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Position Overview

The successful Sales manager will research, develop and solicit new Corporate Group, Business Travel and FIT/Consortia accounts while growing relationships with existing accounts.

The ability to travel outside of the office to meet with existing and prospective customers to develop business, present proposals, negotiate contracts, conduct site inspections and close business are critical to this role.

Must have strong collaboration skills as the candidate will work closely with Revenue Management, Hotel Operations, and F&B partners to support overall hotel performance and operation

JOB DUTIES AND RESPONSIBILITIES

Responsible for learning the hotel brand and strategy

Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience

Manage business travel accounts to maximize business potential

Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals

Be aware of departmental revenue and up sell at every possible opportunity

Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system

Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business

Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions

Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS

Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block.

Conduct pre- and post-conference meetings when it is agreeable with the client

Attends property specific receptions to generate leads and interact with customers

Organize and execute local area blitzes

Establishes relationships with local businesses and organizations and is an active member in local industry associations

Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes

Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures

Provide prompt and accurate responses to all client requests for proposals and information

Consistently meet or exceed sales goals including predetermined revenue and sales activity

Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS

Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions.

Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented, maintain existing accounts with active trace/follow up system

Develops, maintains, and prospects a Target List of accounts and communicates updates to DOSM

Establishes relationships with local businesses and organizations and is an active member in local industry associations.

Works closely with Visit Anaheim and their Meetings team to drive in-house meetings.

Organize and execute local area blitzes

May work with U.S.
Account Sales/GSO team, to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace.

Determine rates in collaboration with DOSM and DORM, meeting room rental and banquet minimums to meet or exceed goals.

Develop sales plans and strategies for the respected segments using all available tools.

Conduct market research including potential new accounts and competitor intel.

Provide detailed, accurate and timely communication on groups, corporate clients, and new accounts to the hotel operations team and food and beverage partners.

Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of High School education, post-high school education preferred

Minimum of two (2) years in hotel service role or sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

Excellent communication and collaboration skills.

Strong analytical skills

Proactive approach to sales, meeting deadlines and targets.

Focus on teamwork and contributing to the hotel's success

Ability to use reservation and revenue management systems to develop pricing and sales recommendations

Experience with CI/TY preferred

Understands need time strategy as developed by Revenue Management

Must have flexible work hours that may include evenings, weekends, and holidays

PERKS/BENEFITS

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In addition to DailyPay, Schulte Hospitality Group