MONITORING CENTER SPECIALIST/ CALL CENTER REP

Aptask
US - California - Anaheim
October 21, 2024
Customer Services

About Client:

The client is a leading provider of comprehensive security solutions, catering to both residential and commercial clients. With over five decades of experience, it has built a reputation for delivering high-quality, customized security systems, including intrusion detection, video surveillance, access control, and fire alarm systems. Their commitment to innovation and customer service is reflected in their use of cutting-edge technology and a dedicated team of security professionals who ensure reliable protection and peace of mind. Headquartered in Southern California, it operates multiple offices across the United States, reinforcing its status as a trusted name in the security industry.

Rate Range: $19-$20/Hr

Requirements:

Respond to residential and commercial alarm signals, based on established company policies and procedures, when triggered and alerted on computer
Answer high-volume of phone calls, strong computer skills
Dispatch security or emergency personnel, if applicable, to premises after receiving alarm signal
Interact with customers, customer emergency contacts, and emergency dispatchers while responding to residential and/or business alarm signals
Establish and maintain rapport during dispatch calls with fire, medical, and law enforcement agencies throughout the United States
Understand and use correct interdepartmental procedures and policies when interfacing with other departments
Great phone etiquette, comfortable speaking with clients on the phone
Perform basic troubleshooting

Requirements:

Strong verbal and written skills required able to handle a high call volume and excellent customer service
Type a minimum of 40wpm
Answer high-volume of phone calls
Strong computer skills
Good written and verbal communication skills

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

Read the full job description and apply online on the recuiter's web-site

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