Business Analyst

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a top manufacturer of roofing and waterproofing solutions in North America, operating 30 locations throughout the U.S. They offer a range of products for both commercial and residential roofing, along with pavement coatings.

Title: Business Analyst

Work Location: New York, NY, 10019

Duration: 6+ Months

Job Type: Contract

Work Type: Remote



SUMMARY
We are seeking a Senior Business Analyst to support client's Enterprise Payment Processing
platform.
The candidate should have experience with Credit Card Payment Processing, including
Purchase Authorization and Capture processes, Refunds, Reward-point redemptions, User-profile management, and Guest User checkout.
The candidate should be familiar with Prepayment, Auto-pay, and Post-payment scenarios.
Additionally, the candidate should be familiar with the reconciliation of Credit Card transactions with settlement transactions received from the bank.
ESSENTIAL DUTIES

70% Work with constituents across the organization to understand current processes, systems
and opportunities and capture requirements for new processes, systems, user interfaces
and user experiences through various methods, including to but not limited to
requirements gathering sessions, interviews, surveys, workshops, etc.
Collaborate with vendor partners and internal team members to communicate needs and
requirements and determine appropriate solutions.
Advise on best practices.
Document current and future state in various forms including functional requirements,
user stories, wireframes, interface designs, workflows, swim-lane diagrams,
presentations, etc. for appropriate audiences including C-Level, business stakeholders and
technical teams.
20% Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and
adequate system testing is performed.
Facilitating User Acceptance Testing (UAT).
5% Providing guidance, reviewing work and providing feedback to other team members.
5% Performing other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES

Strong experience and demonstrated ability to document payment processing gateways
and capabilities, and perform analysis and design using various methods, including:
business requirements, functional specifications, user stories/acceptance criteria, use
cases, swim lanes, and process flows, swim lane diagrams, AS-IS / TO-BE diagrams, and
mock-ups/wireframes.
Strong understanding and experience with back-end system integration.
Experience in SDLC and Agile/Scrum methodology.
Experience with documenting requirements for integrations between enterprise systems.
Strong experience in business process design and workflow analysis.
Strong knowledge and execution of IT Standards, Policies and Procedures.
Knowledge of Information Security Practices.
Knowledge of Project Management Methodologies & Tools.
Experience in working with multiple data sources and ERPs.
Experience in the Manufacturing Industry is a plus.
Experience in building Marketing, Sales and Ecommerce sites is a plus.
Experience in Jira is a plus.
Google Suite and Lucid Charts knowledge is a plus.
Knowledge of SAP BTP is a plus.
LEVEL BASED COMPETENCIES

Strong ability to influence and drive cross-functional decisions and initiatives.
Very Strong drive for results.
Very Strong ability to think conceptually and forward thinking.
Strong Meeting facilitation skills
Strong estimating skills.
Strong ability to communicate ideas in both technical and user friendly language.
Strong ability to manage multiple concurrent initiatives.
Very Strong Prioritization skills.
Very Strong Analysis & Problem Solving Skills.
Strong Adaptability.
Very Strong Communication skills (verbal & written).
Strong Collaboration skills.
Very Strong Customer Focus and client interface skills.
Initiates Self Action.
Strong Business Acumen.
Strong Skills in Building Working Relationships
Good Stress Tolerance skills.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.