Salesforce Analyst / Administrator Fixed term

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We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Digital Solutions Team and advance your career as a

Salesforce Analyst / Administrator (Fixed term)

Digital Solutions combines various processes ranging from global transformation delivery, project and programme portfolio management, change management, template, business process management, automation centre of excellence, global data management and others.

In this role You will:

• Design technological solutions for our Salesforce Service Cloud system based on the inputs of our Customer function
• Assist with the breakdown of product backlog items into functional product requirements and provide expertise on how the user stories will be implemented
• Understand, adopt and embrace agile principles and agile ways of working
• Engage with the relevant team members to understand, analyze and assess business requirements
• Lead the customer access strategy solution design
• Investigate and evaluate solution options
• Build and maintain high quality solution design
• Define the unit testing requirements for the solution and review and signoff on the execution
• Provide subject matter expertise to develop/maintain process maps and standard operating procedures
• Ensure design documentation is created and maintained
• Establish and maintain collaborator relationships with our technical teams
• Contribute to continuous improvement

What You will need to be successful:

• Proficiency in English language
• 2+ years of relevant work experience with Salesforce systems
• Salesforce Administrator certification is a must
• Strong presentation and communication skills, including the ability to articulate sophisticated processes and influence a wide range of stakeholders
• General understanding of systems deployment activities
• Ability to work within a virtual global team environment
• Track record of delivering solutions onto Salesforce is a good to have (Service Cloud experience is a great plus)
• Experience using Azure DevOps or similar technology (e.g. Jira) is good to have

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule:
  home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.:
  Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.:
  Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.:
  Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.