myProcurement Helpdesk - Fixed-term

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We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Procurement Team and advance your career as a

myProcurement Helpdesk

(Fixed-term until 31 December 2025)

The myProcurement Analyst role is responsible for delivering a strong user and supplier experience by managing and resolving complex procurement queries including identifying areas of improvement in the process. The main purpose of the role is to provide quality support to business end users and suppliers and ensure the compliant procurement process is adhered to.

In this role You will:

• Acting as the 2nd line to identify, resolve and develop solutions to complex queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team
• Playing a key role in identifying areas of improvement across S2P processes and work with various Operational Excellence teams e.g. myProcurement Digital Experience, S2C Excellence team and P2P Operational Excellence team to improve GBS Procurement's ability to execute within Procurement systems and operations
• To provide timely and relevant customer feedback and status update be it via the case management tool, email or Microsoft Teams chat
• Challenge current process and performance practices, proposing and delivering enhancements to process
• Prioritize business critical issues in a timely and effective manner
• Supporting the myProcurement Team Lead in escalation handling and working with multi-functional teams for the highest priority issues/highest sensitivity cases
• Supporting the myProcurement Team Lead in work optimization within the Team, delivering against the targets set in the Performance Management framework

What You will need to be successful:

• Fluency in English
• 2 years of experience in Procurement Operations or equivalent
• Demonstrated experience in S2C and P2P systems
• Ariba Spend Management/SAP Business Network & SAP ECC knowledge is an advantage
• Strong customer service background with a focus on providing exceptional service to our customers
• Excellent verbal and written communication skills
• Ability to assist in resolving complex queries
• Experience in analyzing data to recommend improvement
• Nice-to have: Project planning and coordination skills
• Experience working cross-culturally across a global team
• Competent in managing customer data securely

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.