EV/Pulse Operation Support Specialist

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Team in Budapest and advance your career as an

EV/Pulse Operation Support Specialist

In this role You will:

• Coordinate all activities related to EV Customer Master Data processes. Ensure that it is adequate to the needs of the business and of GBSE ensuring high level of customer satisfaction with the support of the Line Manager.
• Ensure communication on root causes for all type of errors, including system errors towards stakeholders, drive proactive resolution on these.
• Constantly analyse the impact of the reported issues to be able to make accurate proposals related to the prioritisation of the implementation of fixes.
• Drive knowledge sharing and documentation related to EV Master Data activities, develop training plan and ensure knowledge is embedded.
• Have a deep understanding on the master data business processes, connections and interfaces.
• Serve as focal point for teams for raising system errors, serve as main interface towards the stakeholders to flag the critical errors in a quick and efficient way, prioritize and push for resolution by effectively articulating the importance of the issue.
• Lead role in regression test activities in EV Master Data related processes.
• Ensure processes and changes are documented, job aids are updated.
• Monitor the performance of the systems and the processes, Proactively detect and raise errors and check with the relevant teams how their WoW can be improved.
• Support EV CMD related audits.
• Monitor master data status of the EV sites, secure account maintenance
• Support EV Projects which have any impact on the master data processes.

What You need to be successful:

• Educated to university level or equivalent experience
• Minimum of 12 months previous experience in the field of Customer Service
• Demonstrate solid understanding of customers' needs / behaviours
• Technical affinity, ability to analyze system issues.
• Assertive communication to ensure efficient problem resolution
• Quality assurance approach
• Strong relationship and stakeholder management skills
• Strong problem solving skills
• Demonstrable experience in decision making
• Strong time management and organisation skills
• Solid understanding of CMD, Credit, FO processes
• Experience in SAP
• Good analytical skills
• Good planning and organization skills
• Team work and knowledge of the business, partners

• Able to meet tight deadlines for both internal and external customers
• Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award 4th time, based on the PwC annual research. Come and join us!