Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
POSITION SUMMARY (RESUMEN DE LA POSICIÓN):
Under the direction of the CS/OPS Global Hub Supervisor LATAM, is responsible for contacting the sites of the assigned country(s), in order to carry out the coordination via telephone, email or other approved communication channel (with date, time and contact authorized) for the deliveries or pickups, execute, track and review activities related to job execution and system updates, handling a high level of customer service, issue resolution and internal communication, as well as order and control over assigned tasks, committed to continuous improvement and customer satisfaction.
(Bajo la dirección del Supervisor de OPS/CS Global Hub LATAM, es responsable de contactar a los sitios de(los) país(es) asignados, con el fin de realizar la coordinación vía telefónica, correo electrónico u otro canal de comunicación aprobado (con fecha, hora y contacto autorizado) para la entrega o recolección de las distribuciones, ejecutar, rastrear y revisar actividades para la ejecución del envío y las actualizaciones en sistema, manejando un alto nivel de servicio al cliente, resolución de novedades y comunicación interna, así como orden y control sobre las tareas asignadas, comprometido con la mejora continua y la satisfacción del cliente).
PRIMARY DUTIES AND RESPONSIBILITIES (DEBERES Y RESPONSABILIDADES PRINCIPALES):
Fullfill all the position duties, such as: (Cumplir con sus obligaciones, tales como:).
All contact and coordination activities are properly done in a timely and cost-effective way. (Todas las actividades de contacto y coordinación se completen adecuadamente, a tiempo y de manera entable).
Make the activity records correctly, in the assigned control tool for the function, generating efficient communication flows, which help to guarantee the success of the function for the company. (Realizar de manera correcta los registros de actividad en la herramienta de control asignada, generando flujos de comunicación eficientes que ayuden a asegurar el éxito de la función para la compañía)
Ensure the timely filing and update of the activities under its responsibility, to allow the generation of performance indicators for the team. Asegurar el oportuno registro y actualización sobre las actividades a su cargo, para permitir la generación de indicadores de gestión del equipo.
To edit and maintain shipments in TMS (Transportation Management System) or the applicable system according to process instructions. Editar y mantener los envíos en el sistema TMS o el que aplique, de acuerdo con las instrucciones del proceso.
Frequently check over the Transport Management System monitors and manage the pre-advice shipments. Revisar continuamente Sistema de Gestión de Transporte y manejar los envíos preavisados.
To work safely with all relevant regulations (IATA) as well as laws and ordinances; Trabaja de forma segura con todos los reglamentos pertinentes (IATA), así como las leyes y ordenanzas
To use and maintain the available tools; Utilizar y mantener las herramientas disponibles
To keep proper communication with national and international offices stations of World Courier as needed in a kindly and timely manner; Comunicarse con las oficinas nacionales e internacionales de World Courier según sea requerido, de manera amable y oportuna.
Recognize and utilize important information and make immediate use of this information (All Stations Emails, Ops-Memos, customer instructions); Reconocer y utilizar información importante y hacer uso inmediato de esta información (Correos de Todas las Estaciones, Memos Operativos, instrucciones de los clientes)
Coordinate order pickup / delivery / recovery / tendering of
Receive real-time job alerts and never miss the right job again
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