Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Technical Solutions Associate
Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.
In this role, you will:
Assist with issue or incident investigations by gathering and documenting necessary information
Collect information to understand problems and identify their origin
Research precedents and known solutions for basic or routine problems
Assist with quality reporting and feedback
Provide day-to-day technical support for complicated internal and external systems software and connectivity issues to mitigate customer impact with a goal of first contact resolution
Implement prescribed steps and ensure effective resolution, escalating troubleshooting if needed
Provide high-level customer service to inquiries and issues
Learn/assist to identify or detect a known pattern that is hidden in other distracting material to understand opportunities for improving services and/or products
Seek relevant information to ensure your understanding of complex information
Assist team members in the creation of routine technical communication materials (e. g. , policies & procedures, guidelines, presentations, messages)
Learn to think broadly and understand how, why, and when policies/processes are standardised and when they differ across the organisation
Execute tasks and/or provide data to support the implementation of holistic solutions that forge linkages between structure, people, process and technology
Experience and qualifications:
More than 6 months of experience in a vocational role
High school or equivalent-related professional experience
Experience in collecting information to understand problems and identify their origin
Experience in implementing prescribed steps and ensuring effective resolution, escalating troubleshooting if needed
Familiarity with cloud infrastructure services
Knowledge of basic concepts with systems (e. g. client/server architectures, the purpose of a database, how browsers and applications interact. )
Basic familiarity working with observability and operational tools
Experience in generating reporting and identifying action items
Use references for common questions
Experience responding to queries promptly via work-approved tools (email, Slack, Excel, etc. )
Tech knowledge:
Basic technical troubleshooting skills.
Knowledge of SQL and Excel is essential.
Nice to have:
Python, C++, and other programming languages
Querybook, Splunk, Kibana, and Postman
Scrum/Agile methodologies
Automation experience, AI
Understanding of API, XML
Salesforce, Jira, Confluence
Analytical skills and proactive, solutions-oriented approach
Experience in working with big datasets.
Process simplification experience.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
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