Bally's Corporation - KYC Analyst

Who we are?
Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 16 casinos across 11 states. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana. It shares trade on the New York Stock Exchange under the ticker symbol "BALY".
Well, what about the team?
You will be instrumental at continuing to strengthen our KYC team that verifies players identities and mitigates fraud losses. Our team operates like many others: we verify identities, validate and review fraudulent activity and assist players and team members with various queries. The team reports to the Payments and KYC manager. Our team operates primarily on Eastern time.
Please note that this position has access to customers details - therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally's operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
So, what will you be doing?
This role will be responsible for carrying out the day-to-day processes within the KYC Team
Monitoring and action all ingoing and outgoing verification activity
Ensuring with the KYC team, ensure group 'Know Your Customer' (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements
Dealing with incoming KYC related escalations from Customer Service
Processing member Cash Out requests in line with Group AML and KYC policies
Monitoring 3rd party payment systems to identify potential technical issues
Probleming solving and investigation of day-to-day issues
Closing communication with VIP team to ensure that all fraud, KYC, EDD, risk & AML requirements are satisfied for high value player relationships
Verifying member identity documents for multiple states & jurisdictions
Acting as a liaison between members and internal Management & Technical Teams & 3rd party supplier contacts
Assist player onboarding during the KYC process
And what are we looking for?

Experience troubleshooting and problem solving skills
Collaborative attitude and strong work ethic
Experience in online gambling or the banking industry
Experience with Geocomply, LexisNexis and Sharepoint
Experience or Intermediate skill in Excel/Office
Experience of risk management, internet industry and online payment mechanisms
Experience customer support/dealing with customer queries
Experience in document review/verification
Meticulous attention to detail and ability to learn quickly from mistakes
Demonstrate fluency in both English and Spanish (preferred)

This is what you'll get
Different benefits packages are tailored to fit each location, but here's a taste of what may be on offer
• Annual vacation
• Annual bonus
• 401(k) program
• Health insurance
• Home office allowance
DNA / Values
At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We are

Always Ready

to embrace change, adapt, and do what it takes to delight our customers. We believe that

You Make the Difference , which is what gives our players the best experience and keeps them coming back. We are

All One Team , looking out for each other, respecting diversity while connecting through a common purpose. Our teams are

Learning Every Day

by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we

Love to Lead

by thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal Opportunities
At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions.
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
Flexible Working
At Bally's Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.
Salary: $54,000 to $58,000 USD
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