IT Support Technician I

  • Share :

Introduction to Silverado

Silverado Technologies is an award-winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for more than twenty years. We empower business growth through technology. Providing our clients with real solutions and world class service that starts with understanding - and more importantly really caring about - the client's goals and concerns.

At Silverado, our most valuable resource is our people. Our team is made of skilled, passionate professionals that are always learning and mentoring. We value teamwork as well as a positive and collaborative environment. Our culture encourages, supports, and celebrates our staff by valuing work-life synergy, offering flexible time off and promoting community involvement with staff-selected charities. Regularly hosted company social events during office hours encourage our staff to connect and get to know each other in a relaxed setting.

Summary

Reporting to the Technical Services Team Lead, the IT Technician I provides front-line technical support to our clients by assisting with day-to-day IT troubleshooting and maintenance. The Tier 1 Technician is the first point of contact for handling a wide range of issues related to systems, networks, hardware, and software. This position requires strong communication skills and the ability to solve problems with close guidance and support from higher-level technicians.

Duties and Responsibilities

  • Respond to support requests through multiple channels (phone, email, and ticketing system) and provide technical assistance to Silverado staff and clients.
  • Troubleshoot and resolve routine issues related to desktops, laptops, mobile devices, software applications, and basic network connectivity.
  • Provide basic system maintenance and support by identifying and resolving issues or escalating them to Tier 2 technicians when necessary.
  • Maintain accurate documentation of support interactions, issues resolved, and follow-up actions in our ticketing system.
  • Assist with basic user account setup and administration, including password resets, user permissions, and onboarding/offboarding tasks.
  • Follow established troubleshooting processes and collaborate with team members to ensure timely and effective resolution of issues.
  • Support the installation and configuration of hardware and software for new employees or office moves.
  • Stay up to date with company policies, procedures, and the latest technology to provide the best possible customer service.
  • Perform other job-related duties as assigned.

Tools and Software preferred experience with:

  • ConnectWise Manage (ticketing system)
  • ConnectWise Automate (remote monitoring and management)
  • ConnectWise Control (remote support)
  • Microsoft 365 (administration and support)
  • Cisco Duo Mobile (2FA authentication)
  • ITGlue (documentation platform)
  • SonicWall (basic firewall troubleshooting)

Education and Experience

  • High School Diploma or GED
  • 1+ years of technical support experience preferred, ideally in an IT helpdesk or customer support role
  • Strong verbal and written communication skills
  • Strong problem-solving abilities, with a focus on customer satisfaction
  • Ability to work well in a team environment and learn quickly on the job

Certifications preferred:

  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals

Requirements

Physical Requirements


• May be required to lift up to 50lbs


• The ability to sit and stand for extended periods; occasional crouching and stooping may be required


• Required to work in a hybrid environment, which may include in-office work, remote from home, and onsite at client locations, depending on specific circumstances

Benefits


• Health Care Plan, partially subsidized by Silverado (Medical, Dental, & Vision)


• Matching 401k Retirement Plan


• Flexible Paid Time Off (Vacation, Sick, & Public Holidays)


• Company Paid Life Insurance


• Group Rates for Critical Illness Insurance, Individual Life Insurance, Disability Income Insurance, Accident Insurance


• Paid Training & Development


• Hybrid Office Model


• Inclusive Company Culture

Read the full job description and apply online on the recuiter's web-site

Find Jobs Hiring Now Near You!

Get Jobilize Mobile App

Get Jobilize Job Search Mobile App Now

Receive real-time job alerts and never miss the right job again

Get it on Google Play Download on the App Store
LCSW Virtual

Headway


Remote Licensed Clinical Social Worker (LCSW) Wage: Between $95-$130 an hour Are you a Licensed Clinical Social Worker looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across...


Licensed Marriage and Family Therapist Virtual

Headway


Remote Licensed Marriage and Family Therapist (LMFT) Wage: Between $95-$130 an hour Are you a Licensed Marriage and Family Therapist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health...


LMHT Remote

Headway

  • US - AZ - AZ - Tucson

  • October 31, 2024


Remote Licensed Mental Health Therapist (LMHT) Wage: Between $95-$130 an hour Are you a Licensed Mental Health Therapist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians...


LPC Remote

Headway


Remote Licensed Professional Counselor (LPC) Wage: Between $95-$130 an hour Are you a Licensed Professional Counselor looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across...


LMFT Virtual

Headway


Remote Licensed Marriage and Family Therapist (LMFT) Wage: Between $95-$130 an hour Are you a Licensed Marriage and Family Therapist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health...


Travel Nurse RN - PCU - Progressive Care Unit 2,418 per week

MedPro Healthcare Staffing


MedPro Healthcare Staffing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in San Tan Valley, Arizona. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Start Date: 11/25/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days...


LCSW Remote

Headway


Remote Licensed Clinical Social Worker (LCSW) Wage: Between $95-$130 an hour Are you a Licensed Clinical Social Worker looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across...


Travel Nurse RN - ED - Emergency Department 2,365 per week

MedPro Healthcare Staffing


MedPro Healthcare Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Apache Junction, Arizona. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 11/25/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, evenings...


Licensed Mental Health Therapist Virtual

Headway

  • US - AZ - AZ - Phoenix

  • October 31, 2024


Remote Licensed Mental Health Therapist (LMHT) Wage: Between $95-$130 an hour Are you a Licensed Mental Health Therapist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians...


Physical Therapist-Up to 10K and Relocation Assistance

Proactive Physical Therapy


Overview: Physical Therapist - up to $10k Sign-on Bonus We are looking for fun loving and constant learning Physical Therapists to join our team in Tucson, Arizona. Over the last 20 years, ProActive™ has grown from one clinic to a family of clinics over forty , helping over 500,000 patients get out...


LPC Virtual

Headway

  • US - AZ - AZ - Tucson

  • October 31, 2024


Remote Licensed Professional Counselor (LPC) Wage: Between $95-$130 an hour Are you a Licensed Professional Counselor looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across...


Travel Nurse RN - Labor and Delivery 2,226 per week

MedPro Healthcare Staffing


MedPro Healthcare Staffing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in San Tan Valley, Arizona. & Requirements • Specialty: Labor and Delivery • Discipline: RN • Start Date: 11/25/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...


LPC Remote

Headway

  • US - AZ - AZ - Phoenix

  • October 31, 2024


Remote Licensed Professional Counselor (LPC) Wage: Between $95-$130 an hour Are you a Licensed Professional Counselor looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across...


LMFT Remote

Headway

  • US - AZ - AZ - Phoenix

  • October 31, 2024


Remote Licensed Marriage and Family Therapist (LMFT) Wage: Between $95-$130 an hour Are you a Licensed Marriage and Family Therapist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health...


Senior Health Part-Time Physician

One Medical

  • US - AZ - AZ - Surprise

  • October 31, 2024


About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved -...


Licensed Professional Counselor Virtual

Headway

  • US - AZ - AZ - Tucson

  • October 31, 2024


Remote Licensed Professional Counselor (LPC) Wage: Between $95-$130 an hour Are you a Licensed Professional Counselor looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across...


Travel Nurse RN - PCU - Progressive Care Unit 2,504 per week

MedPro Healthcare Staffing


MedPro Healthcare Staffing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Apache Junction, Arizona. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Start Date: 11/25/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours,...


Physical Therapist-Up to 10K and Relocation Assistance

Proactive Physical Therapy

  • US - AZ - AZ - Marana

  • October 24, 2024


Overview: Physical Therapist - up to $10k Sign-on Bonus We are looking for fun loving and constant learning Physical Therapists to join our team in Tucson, Arizona. Over the last 20 years, ProActive™ has grown from one clinic to a family of clinics over forty , helping over 500,000 patients get out...


LCP Virtual

Headway


Remote Licensed Clinical Psychologist Wage: Between $95-$174 an hour Are you a Licensed Clinical Psychologist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the...


LCP Remote

Headway

  • US - AZ - AZ - Glendale

  • October 31, 2024


Remote Licensed Clinical Psychologist Wage: Between $95-$174 an hour Are you a Licensed Clinical Psychologist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the...


Airworthiness Inspector Sr A&P - Sign-On Bonus and Relocation Available

Gulfstream Aerospace Corporation

  • US - AZ - AZ - Chandler

  • October 11, 2024


Airworthiness Inspector Sr A&P - Sign-On Bonus and Relocation Available in GAC Mesa Unique Skills: Advanced knowledge of Gulfstream applications (MyCMP, AIR, SmarTeam, Catia, Corridor) Advanced knowledge of eCFR Title 14 135, 145. Education and Experience Requirements High School Diploma or GED...


Licensed Clinical Psychologist Virtual

Headway


Remote Licensed Clinical Psychologist Wage: Between $95-$174 an hour Are you a Licensed Clinical Psychologist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians across the...


Airworthiness Inspector Lead

Gulfstream Aerospace Corporation

  • US - AZ - AZ - Phoenix

  • October 11, 2024


Airworthiness Inspector Lead in GAC Mesa Unique Skills: Excellent communication skills and advanced knowledge of Gulfstream Applications. Thorough knowledge of Tiltle 14 eCFR parts 21, 25, 43, 91, 135, and 145. Education and Experience Requirements High School Diploma or GED required. Other...


Airworthiness Inspector Lead

Gulfstream Aerospace Corporation


Airworthiness Inspector Lead in GAC Mesa Unique Skills: Excellent communication skills and advanced knowledge of Gulfstream Applications. Thorough knowledge of Tiltle 14 eCFR parts 21, 25, 43, 91, 135, and 145. Education and Experience Requirements High School Diploma or GED required. Other...


Licensed Mental Health Therapist Virtual

Headway


Remote Licensed Mental Health Therapist (LMHT) Wage: Between $95-$130 an hour Are you a Licensed Mental Health Therapist looking to launch a private practice, or grow your existing practice? Headway can help you earn more through insurance! Headway supports thousands of mental health clinicians...


Airworthiness Inspector Lead

Gulfstream Aerospace Corporation

  • US - AZ - AZ - Tempe

  • October 11, 2024


Airworthiness Inspector Lead in GAC Mesa Unique Skills: Excellent communication skills and advanced knowledge of Gulfstream Applications. Thorough knowledge of Tiltle 14 eCFR parts 21, 25, 43, 91, 135, and 145. Education and Experience Requirements High School Diploma or GED required. Other...


Airworthiness Inspector Lead

Gulfstream Aerospace Corporation

  • US - AZ - AZ - Laveen

  • October 11, 2024


Airworthiness Inspector Lead in GAC Mesa Unique Skills: Excellent communication skills and advanced knowledge of Gulfstream Applications. Thorough knowledge of Tiltle 14 eCFR parts 21, 25, 43, 91, 135, and 145. Education and Experience Requirements High School Diploma or GED required. Other...