Senior Manager, Gateway Network Engineering

Iridium Satellite LLC
US - Arizona - Tempe
December 4, 2024

Company Overview:

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world.
For over 20 years, Iridiums unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks.
People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected.
We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.
Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions.
Our talented teams are passionate about their work and the impact our company makes around the world.
Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.
We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Position Summary, Job Requirements & Responsibilities:

What Were Looking For:

Iridium is seeking a Senior Manager of Network Operations Engineering who is looking to take an exciting next step in their Engineering career.
The Senior Manager of Network Operations Engineering will be responsible for managing multiple activities and projects, including those with cross-functional teams, to support, maintain, and enhance existing Iridium Gateway core and non-core telecom architecture and service sub-systems.
In this position, you will play a key role in the design, testing, deployment and second level support of new systems and applications in response to Iridium business and marketing requirements.
If you are enthusiastic about the possibility of leading and mentoring a team of talented Engineers, then wed like to get to know you.

What Youll Do:

Foster and develop a highly effective team of Engineers, where accountability and clear communication is demonstrated daily
Mentor and train your team by performing regular check-ins, discussing career growth opportunities, giving constructive feedback, and managing conflict when necessary
Collaborate with project managers, project subject matter experts, project business developers, and others, as necessary
Actively engage in new product designs or product modifications, review documentation and provide feedback to ensure deliverables meet operational requirements
Oversee the introduction of new products and/or new networks elements in terms of documentation, operation training material, deployment requirements and planning with the responsible parties/vendors
Work closely with the Operations team to readily identify and resolve operations issues, improve maintenance procedures, add automated recovery methods where possibleand improve troubleshooting processes
Be responsible for managing operational issues, from detection to resolution to deployment, with responsible parties/vendors
Manage Operations, Administration & Management (OAM) support contracts with vendors
Participate in the administration and maintenance of the remote monitoring and management system, including updating agent scripts, responding to alerts, , and performing periodic system performance assurance reviews
Serve as an escalation point for supporting, investigating, and resolving tier 2 customer tickets
Communicate with customers as required; especially as it relates to incident progress and providing notifications of impending changes and/or agreed outages, etc.
Create and maintain maintenance documents for all Gateway network element systems and network infrastructure
Work closely with the Independent Verification & Validation (IV&V) team to ensure products have been tested thoroughly
Delegate and distribute as appropriate any tasks and responsibilities to team members

Experience & Education Requirements / EEO:

What Youll Need to Succeed:

Bachelors degree in Engineering, Computer Science, or relat.

Read the full job description and apply online on the recuiter's web-site

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