Insurance Verification Specialist/Scheduling Coordinator

Spooner Incorporated
US - Arizona - Scottsdale
January 25, 2025

Job DetailsJob Location
Headquarters - Scottsdale, AZ

Position Type
Central Client Services

Education Level
High School

Salary Range
$17.00 - $19.00 Hourly

Job Shift
Full Time

Description*This is not a remote position*

At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you!

Are you a team-focused, high-energy, and engaging individual? Do you thrive when helping others? Are you skilled at navigating insurance details and passionate about providing an exceptional patient experience? If so, we have an exciting opportunity for you!

As a key Central Client Services team member, you'll ensure a smooth patient journey, from verifying insurance benefits to scheduling appointments. This role requires excellent communication skills and a commitment to outstanding customer service. This role is for you if you thrive in a collaborative environment and are eager to make a difference within the physical therapy industry

Healthcare & Benefits

Spooner's award-winning healthcare and benefits plan is dedicated to ensuring our employees have access to health care and receive the right care, at the right time with the right provider. Spooner employees enjoy no cost expert physical therapy, hand therapy and access to a direct primary care team dedicated to keeping our team healthy.

Student loan repayment program
$500 individual and $1,000 family deductibles
A dedicated direct primary care medical team for Spooner employees
Low premiums
Dental, vision, life, and other voluntary insurances
Paid time off and holiday pay
Generous continuing education funds
401(k) matching
Employee Assistance Program
Many other benefits to help keep you happy and healthy

The Right Fit

Our Central Client Services Specialist will be crossed trained in Scheduling and Insurance Verification best practices. In the Insurance Verification role, you will be trained to effectively investigate benefits and eligibility with insurance plans throughout the country. In the Scheduling Coordinator's role, you will be trained to effectively schedule across multiple clinics and providers throughout the valley. Our team members have the right skills to thoroughly research and identify the critical details our patients need to know in order to make informed decisions regarding their care.

What You'll be Doing

Accurately verify benefits and eligibility to ensure that our patients can make informed decisions in regard to the cost associated with their healthcare plan.
Research, review, and effectively document benefits and eligibility within our systems.
Effectively communicate verification information both internally and externally to ensure that coverage is in place and claims are paying accurately.
Successfully schedule our patients with the goal of exceeding their expectations timely, convenient, and with the right provider or specialist.
Provides an exceptional level of customer service to referring providers and patients by functioning as central point of contact to determine the most appropriate clinic for the patient and schedule an evaluation within 48 hours.
Provides a communication hub to and from the company, patients, clinic teams, referring providers, and payers in regard to insurance plan and benefit knowledge.
Act as a resource for insurance-related questions and needs, as a subject-matter expert and specialist in their field.
Process new patient enrollments in a timely manner ensuring accuracy of data entry and communication of information by being in constant communication with all Spooner clinics in order to facilitate a smooth transition for the patient.
Develop a seamless relationship between the Central Client Services team and the Revenue Cycle Management team to ensure efficiency and value in reimbursements.
Obtain initial insurance authorization when required for all new patients/initial evaluations.
Ensure all patient records are accurate, complete, compliant, current and managed.

What You Can Expect

A team environment that fosters continuous learning and fun.
A 6-month onboarding program.

What You Bring to the Role

Ability to work under pressure and remain flexible to changing schedules and demands
Excellent customer service skills
Excellent oral and written communication and listening skills
Ability to clearly and effectively communicate to both external and internal customers
Excellent organizational skills (multi-tasking, prioritizing and following up)
Demonstration of teamwork and initiative to get the job done
Ability to apply common sense, understanding, and problem solving to daily activities
1-2 years Scheduling/Verifications experience preferred
Bilingual (English/Spanish) strongly preferred
Must sign up for ID.me within 30 days of hire

About Spooner

Spooner is a place for professionals with a growth mindset who want to push themselves to achieve excellence. Spooner began with a vision of disrupting the status quo of healthcare, and to accelerate the use of physical and occupational therapists as primary care musculoskeletal experts. Spooner continues to grow in the greater-Phoenix area and has recently entered the Dallas-Fort Worth market. If you are interested in joining us on our journey of growth, collaboration, and disruption, you won't be disappointed!

This is not your common workplace. Fun and excellence go hand in hand at Spooner, and we provide ample opportunities to achieve both. Our commitment to our culture-first environment is evident in everything we do, and we are always looking for team members to strengthen and cultivate it!

We promise to help you achieve excellence. We will help you in developing the skills required to succeed. We will help you accelerate your career.

Read the full job description and apply online on the recuiter's web-site

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