Desktop Support Engineer

Danta Technologies
US - Arizona - Scottsdale
November 7, 2024
IT

The successful candidate will have the opportunity to:

Follow standard Service Desk procedures.

Provide courteous customer support to users through phone, walk in, and ticket requests.

Log all interactions, track and route issues and requests and document resolutions.

Monitor all open tickets to ensure prompt closure and resolution.

Identify and escalate situations requiring urgent attention.

Escalate tier 2 and 3 issues to the appropriate team(s).

Install, configure, maintain, upgrade, and troubleshoot a wide range of hardware and software used in the company.

Research inquiries using available information resources.

Advise users on appropriate action.

Gather metrics on daily/weekly/monthly requests and work.

Replace systems (laptop, desktop, and mobile).

Purchase new systems and accessories and log data into asset inventory system or appropriate records while managing local inventory of IT related equipment. Image new systems using automated technologies (such as SCCM, etc.) and update with needed drivers and patches.

Deploy and maintain smartphone fleet.

Maintain loaner devices.

Assist off site contractors with hardware maintenance.

Travel between sites to provide support as needed. (locally and within the US).

Install, configure and support software. Data Center operation support. Provide assistance to other towers. Assist with acquired company integration.

Qualifications - External

Requirements

Minimum Bachelor Degree; with a technical major, such as engineering or computer science OR 2+years of experience in Help Desk or Desk Side Support positions with a high school diploma.

Experience with Cleanroom protocols and procedure (preferred)

Technical skills:

Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.

Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification.

Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.

Soft skills (Competencies):

Listening skills, verbal communication skills, customer service skills, problem-solving skills, teamwork skills.

Ability to understand and speak the language of business. Self-management skills.

Communication:

Very good communication and customer related skills.

Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise Demonstrates deep understanding of relevant technology, architecture, processes and practices.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Read the full job description and apply online on the recuiter's web-site

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