Contact Station Assistant

Maricopa County
US - Arizona - Scottsdale
January 15, 2025

Posting Date
01/13/25

Application Deadline
01/16/25

Pay Range
$17.00 hourly
This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type
Temporary

Department
Parks and Recreation

About the Position
Do you love being surrounded by beautiful scenery and fresh air? Then, the McDowell Mountain Park in Fountain Hills is for you!
Come work with a diverse group of individuals and assist adventure-seeking customers in exploring Maricopa County's Parks. In this role, you'll knowledgeably explain the various attractions the park holds and feel good knowing you enhanced the client experience!

Please note that this position requires the employee to work in an office or field environment and/or be customer-facing for all hours worked.
About Us
Welcome to the Maricopa County Parks and Recreation Department! From hiking on a barrier-free trail to horseback riding along a creek to testing your mountain biking skills and abilities on a competitive track, Maricopa County parks offer visitors the best of the Sonoran Desert.
At approximately 120,042 acres of parkland and 872 miles of trails, Maricopa County is home to one of the largest regional park systems in the nation. Currently, there are twelve parks in Maricopa County's regional park system. Each is unique and offers its visitors a wide variety of recreational opportunities.
The Maricopa County Parks and Recreation Department oversees the Maricopa Trail, a 315-mile trail system that encircles the valley and links all regional parks together. The department is staffed by passionate employees, park hosts, and volunteers dedicated to providing park visitors with the best customer experience possible. Join us today!
Proud To Offer
Work with a greater purpose
Tuition reimbursement
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Paid vacation, sick time, and parental leave
Extensive wellness program, including healthcare premium discounts
Employee discounts for goods and services
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12.27% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us | Maricopa County, AZ
We Require
Six months of customer service/public contact experience
High school diploma or GED
A combination of post-secondary education and/orjob-related experience may substitute for theminimum qualifications on a year-for-year basis
Other Requirements
May require regular vehicle travel between offsite locations, including other Maricopa County Parks or within the same park of distances greater than 1 mile
Will require working various shifts and locations to include: Early mornings, nights, weekends, holidays. Some of the locations are within a remote area of the park.
Walk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degrees.
Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire
We Also Value
One or more years of customer service/public contact experience
Cash handling experience using a computerized point-of-sale system
Customer service experience in a high-volume, fast-paced environment with the ability to multi-task
Proficiency in Microsoft Office Excel, Word, and Outlook
Job Contributions
Greets visitors
Collects park use fees/passes
Sells annual passes and balances and reconciles the cash drawer
Checks-in and takes customers reservations in person and over the phone
Interprets park feature areas, rules, and regulations and checks campgrounds to ensure they comply with rules and regulations
Monitors radio and phone traffic and reports emergency calls
Working Conditions
May require exerting 20-25 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly. You may be asked to work in an office or field environment, and may require work in a county-provided vehicle as well. In the performance of job duties, you may be subjected to extreme temperatures, wetness/humidity, respiratory hazards, and noise and vibration. Additionally, the employee may be exposed to loud noise, noxious odors, unsanitary conditions, chemicals, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations including the presence of fumes, odors, dust, mists, gases, or poor ventilation.
Must be familiar with the following:
Computers
Phones
Point-of-Sale Systems
General Office Equipment (copiers, stablers, laminators, etc.)
Use of the following protective equipment is required:
Closed-toed Shoes
Safety Reflective Vest
Selection Procedure
Only the most qualified candidates will be considered

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.
!

Read the full job description and apply online on the recuiter's web-site

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