Senior User Technology Specialist - Information Technology Bureau - Police Department

ABOUT THIS POSITION

The mission of the Phoenix Police Department is to build and foster strong relationships with the community through our outreach and engagement, while adhering to the highest standards and traditions of the department. The Phoenix Police Department is committed to the Guiding Values of our P. R. I. D. E. Statement:
Protection, Responsibility, Integrity, Dedication and Employee Excellence.

The Information Technology Bureau within the Police Department currently has two vacancies for a Senior User Technology Specialist (SUTS) in the Identity & Access Management Team.

Active Directory Senior User Technology Specialist

The Active Directory Senior User Technology Specialist provides technical support for day-to-day operations and maintenance of the Police Department's Active Directory. This position is responsible for managing and maintaining our Active Directory services and infrastructure, ensuring its security, availability, and performance. This role requires a deep understanding of Active Directory and Group Policy. The Active Director Senior is responsible for asset management, vendor coordination, and cooperative participation with customers and partners to promote continuous service improvement. This position also involves ensuring compliance with security policies and best practices. This position will be reasonable for ensuring the CJIS Policy is met. The SUTS will conduct CJIS compliance reviews of applications, and individuals, institutions and provide recommendations. This position requires Terminal Operator Certification (TOC). Additionally, the position will take part in the weekly on-call rotation.

Network Senior User Technology Specialist

The Network Senior User Technology Specialist provides technical support for day-to-day operations and maintenance of the Police Department's network. The Network Senior User Technology Specialist will be responsible for installing, managing and maintaining critical department networking equipment including routers, switches, DWDM and wireless network environments. This position performs hands-on support to devices located throughout all connected Police department facilities and support the Police Department's multiple remote sites and data center equipment to support public safety. The SUTS position will be responsible for the on-going support and configuration of the department's Cisco environment including CISCO 7k, 5k, and distribution switches. Additionally, the position will take part in the weekly on-call rotation.

IDEAL CANDIDATE

• Ability to:
  
  • Develop specifications, quotes, and requirements for hardware.
  • Communicate technical information clearly and concisely to both technical and non-technical audiences.
  • Be proficient in day-to-day technical server/desktop maintenance and troubleshooting, implementation of technology projects, and writing business & technical requirements.
  • Have a proactive and collaborative approach to teamwork, with a focus on continuous learning and professional development to stay updated on emerging technologies and best practices in IT support and security.
• Skills:
  
  • Excellent time management and communication skills.
  • Relevant certifications in IT, such as Microsoft certifications (e. g. , MCSA, MCSE), CompTIA certifications (e. g. , A+, Network+, Security+), or certifications specific to help desk support, networking, or security.
  • Strong problem-solving skills and the ability to work effectively under pressure, providing timely and effective technical support to end users.
  • Excellent communication and interpersonal skills.

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Traditional pension with employer and employee contributions, click here for more details:
  Pension Information .
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13. 5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi .

• Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware and software OR two years of experience in installation and maintenance of digital systems, radio, and electronic communications systems or telephone station equipment, systems, and related distribution telecommunications systems.
• 15 hours of appropriate information technology course work including training or experience with one or more workstation computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here .
• Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here .
  

• Experience with/in:
  
  • Hands-on experience supporting Cisco networking equipment such as routers and switches.
  • Design, configure, install, and support of Cisco wireless networking equipment.
  • Securin.