Loan Servicing Specialist

RRA Capital
US - Arizona - Phoenix
January 10, 2025

Loan Servicing Specialist

Phoenix, AZ - RRA Capital is doing something truly unique in the commercial real estate private equity and credit spaces. Led by CRE industry veterans who have a combined 115+ years of experience, we are rethinking traditional approaches to real estate private credit and how to achieve truly remarkable returns to investors. Our mission at RRA is to "build something awesome" with a client centric philosophy of service and an amazing team of innovative and driven professionals.

Currently our team is looking for an experienced and highly organized Loan Servicing Specialist to play a critical role in ensuring the smooth operation of our loan servicing processes. This position combines financial acumen, attention to detail, and a customer-focused approach to support the entire loan lifecycle. You will manage key responsibilities such as monitoring loan servicing activities, managing draw requests, preparing comprehensive lender reports, onboarding new loans, and maintaining clear communication with borrowers.

If you're ready to leverage your expertise in loan servicing and accounting, and deliver a best-in-class experience to drive efficiency and excellence, we invite you to apply.

ROLES AND RESPONSIBILITIES:

Loan Servicing

Monitor the loan servicing process and confirm timely execution by the servicing team.
Coordinate responses and resolution plans for late payments.
Review and verify the accuracy of payoff statements for borrowers.
Conduct annual escrow analyses.
Assist with ongoing compliance requirements, ensuring adherence to standards.
Collect and analyze data related to loan events.
Maintain compliance with service standards outlined in SOC reports.

Draw Request Processing

Receive, process, and track ongoing draw requests from borrowers.
Track progress of business plan objectives and timelines
Provide draw request approval analysis to Treasury Management for funding.
Proactively reach out to borrowers regarding projects that fall behind schedule.

Lender Reporting

Prepare monthly, quarterly, and annual reports for internal and external stakeholders.
Generate standard accounting reports for servicing activity, including Trial Balances, Transactional Activity, Remittance Reports, Impound/UAC Activity, and Delinquency Reports.
Reconcile portfolio bank accounts monthly.
Generate monthly servicing invoices.

Loan Onboarding

Review and verify loan abstracts for new originations.
Ensure accurate onboarding of loans into servicing software.
Monitor and track loan modifications and update servicing software with new terms.

Borrower Correspondence

Serve as the initial contact for borrower escalations, supporting the servicing team.
Monitor borrower interest reserves and manage timing and replenishment amounts.
Demonstrate expertise in working with and reviewing a range of commercial loan documents.
Promote a best-in-class customer service experience for all internal and external stakeholders.
Proactively address borrower concerns and resolve issues in a timely and professional manner.

HERE'S WHAT YOU'LL NEED TO SUCCEED IN THIS ROLE

Education: A degree in Accounting, Finance, Business, or a related field preferred (or equivalent work experience).
Professional Experience: 3+ years in loan servicing, loan administration, or related financial roles.

Accounting Knowledge: Strong understanding of financial principles, reconciliation, escrow analysis, and loan servicing accounting.

Commercial Loan Understanding: Expertise in interpreting and working with complex commercial loan documents, and experience handling escrow accounts and borrower draw requests.

Technical Proficiency: Familiarity with loan servicing platforms, financial software (e.g., QuickBooks, Excel, or custom loan management tools), and database systems.
Regulatory Compliance Awareness: Knowledge of loan servicing regulations and SOC compliance to ensure all processes meet legal and ethical requirements.

Proactive Problem-Solving: Ability to anticipate issues, address borrower concerns promptly, and resolve challenges independently.
Customer Service Focus: Dedication to delivering a best-in-class experience for borrowers and ensuring satisfaction.

Location: Desire to work and live in Greater Phoenix, AZ area

COMPENSATION

Competitive base salary and bonus structure commensurate with experience

BENEFITS

Be a part of building something AWESOME.
Direct daily access to the firm founders
Unlimited vacation days
Medical insurance
Flexible work life
Company 401K plan with match
Awesome people to work with every day!

If you do not have a background in real estate, private equity, or private credit, that's okay. That can be taught. What cannot be taught is treating others like family; with respect, kindness, and good humor. Staying true to our Core Values, we have created a great culture that feels more like family, and our people remain here for that reason.

RRA Core Values - Each one of these values is a requirement to be successful at RRA.

Enjoyable to be around - RRA values employees who are team players, are fun to be around, and have a great sense of humor. At RRA, there is no room for cynicism, egos, or defensiveness. Everyone must look and speak professionally so that they bring credibility to both themselves and the company.

Passionate about continuous improvement - RRA values employees that are focused on self-improvement, process improvement, and team improvement. All members are expected to welcome critical feedback and professional development because they believe it will allow them to become better. Successful members at RRA are intellectually curious and committed to seeking out opportunities to self-educate on the industry and their jobs.

Smart - RRA values highly intelligent workers that can master the practical applications of their knowledge. There is no room at RRA for individuals that are 'academics.' RRA requires its employees to be highly creative in finding better ways to do things and solve problems. The RRA team is composed of those who work smarter, not necessarily harder, to maximize efficiency and productivity.

Reliable - RRA values employees that leave no doubt that when they say they will accomplish something by a certain time/standard, they will. All members are expected to take pride in the quality of their work; the product of their efforts should always reflect the highest professional standard. RRA strives to surround itself with self-starters who have a disdain for micro-management. Successful individuals at RRA have integrity beyond reproach, always exemplify honorable character, and are individuals that others can trust with their money.

If you feel you'd be the right person and these core values resonate with you, please apply!

Contact: Lisa Donovan

Website: ***

Read the full job description and apply online on the recuiter's web-site

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