Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
We're Looking For:
We are seeking a Transportation Logistics Representative/Agent with experience in carrier communication and transportation operations. You will be part of the Operations team responsible for managing carrier relationships and transportation updates. You will be involved in procuring updates for vehicle pickups and deliveries, mentoring carrier partners, and resolving transportation issues. In this role, you will have the opportunity to use your skills in critical thinking, workflow management, and customer service to drive results. The ideal candidate will have 2+ years of experience in logistics or a related field.
You Are:
Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.
Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.
Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology.
Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.
You Will:
Handle daily inbound and outbound calls and emails from logistic carriers.
Maintain professionalism and a positive demeanor in all interactions.
Investigate delays and coordinate with carriers to resolve issues.
Monitor delayed loads and provide assistance for timely delivery.
Document all correspondence in the company database.
Recommend carrier account suspensions to management based on performance metrics.
Stay informed about company procedures, products, and services.
Participate in marketing campaigns and maintain professional etiquette.
Provide process improvement recommendations to management.
Where You Work:
Your work is performed as a hybrid employee, with in-office requirements on Tuesdays and Thursdays at our Mesa, AZ.
Must Have's:
High School Diploma or GED
2+ years of experience in a customer service position
Strong communication and problem-solving skills.
Attention to detail and ability to manage multiple tasks in a fast-paced environment.
Nice to Have's:
2+ years of experience in logistics, transportation, or a related field.
Experience with CRM or logistics software.
Auto auction customer service experience.
Knowledge of the automotive remarketing industry.
Previous experience mentoring or training peers.
Sound like a match? - We can't wait to hear from you!
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