Associate Patient Care Coordinator

Optum
US - Arizona - Green Valley
January 20, 2025

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Primary Care Midvale Clinic has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The hours are Monday through Friday 8am to 5pm. May be asked to float to other practices for coverage.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Primary Responsibilities:

Centralized scheduling, making appointment, outreach to patients
Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
Greet patients and conduct check-in process
Monitor daily reminder call logs to reschedule appointments as needed
Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to cash control procedures
Maintain knowledge of current OSHA and Optum policies
Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
Perform other duties as assigned
Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: /uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher) OR 2+ years of customer service experience
CPR certified or able to obtain certification within 30 days of hire
3+ months of customer service experience
Basic level of computer proficiency (including Microsoft Office)

Preferred Qualifications:

Experience working with an electronic health record
Knowledge of medical terminology
Bilingual (English / Spanish)
Office Administrative / Receptionist / Clerical experience in a medical environment
Excellent communication skills and phone etiquette
Ability to multi-task

Read the full job description and apply online on the recuiter's web-site

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