Senior Analyst, Bill Validation and Carrier Disputes

Cox Communications
US - Arizona - Glendale
January 4, 2025

This Senior Analyst position is responsible for revenue assurance through payment, audit, and dispute resolution support. This role will interface with carrier suppliers and customers, internal commercial business partners, as well as internal legal, regulatory, and financial representatives. The scope of this position also includes other emerging technology billing services.

Key Responsibilities

Responsible for ensuring Carrier Access invoices are paid, audited for inconsistencies, and disputed, resolving with intent to ensure direct cost accuracy and savings.
Ensure payments are made in a timely manner avoiding late payment costs
Audit invoice for inconsistencies
Submit billing disputes where inconsistencies lie, resolving to ensure accurate billing, maintaining reasonable, or reducing direct cost expense.
Ensure accurate supplier details are audited periodically and maintained.
Responsible for resolving Carrier Access Billing (CABS) disputes:
Research and compile information needed to resolve customer facility disputes.
Interface with regulatory for Interconnection/MSA/Tariff interpretation and verification.
Administer claims within CABS and the claims management database.
Perform root cause analysis on issues causing disputes and document findings.
Identify and implement improvements in the dispute process.
Understanding the effects of Master Service Agreements and other Contractual obligations on billing to effectively resolve disputes.
Coordinate work efforts with other internal departments.
Transfer knowledge gained through experiences team members and boundary partners.
Partner with Carrier collections team to increase collections once disputes are resolved.
Partner with accounting to ensure all general ledger allocations for invoicing, disputes, and claims are appropriately accounted for.

Qualifications Required

BA/BS with 4+ yeas related experience in related field, Candidate can also have a combination of a MS degree and 2+ years, or 8 years of experience in lieu of a degree.
Proficient in Microsoft Office Suite, specifically Excel.
Excellent written and oral communications skills.
Strong focus on customer service.
Self-starter with flexibility and willingness to balance multiple, changing priorities and ability to work under tight deadlines. Experienced in organizing, prioritizing, and coordinating one's own work.
Ability to present complex information in a streamlined manner to various business groups.

Preferred

Knowledge of special access services and related billing operations.
Experience with the industry standard Carrier Access Billing System (CABS).
Experience in contract interpretation.
Oracle OBIEE and SQL experience.

USD 79,400.00 - 119,000.00 per year

Compensation:

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Read the full job description and apply online on the recuiter's web-site

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