Manager

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit eyecare-partners. com .

Job Title: District Manager
Company: Eyecare Partners

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave

Requirements:

• Management experience
• State Optician License( preferred)
• ABO and NCLE certifications ( preferred)
• High School Diploma or GED Equivalent
• Favorable result on Background Check

FORMAL JOB DESCRIPTION

SECTION 1: Job Summary

A District Manager is responsible for managing all facets of operations for multiple optical offices within a designated district. This includes but is not limited to; the daily operation of an office, team member management, budgetary controls and inventory controls while maintaining the highest level of patient service. Ensuring our patients have the best experience is a priority; The Total Patient Experience will be visible in all locations.

SECTION 2: Duties and Responsibilities

• Direct and execute the overall sales and profitability of more than one office location through the effective execution of Total Patient Experience (TPE).
• Oversee day-to-day operations of our skilled optometric offices in the designated district, provide regular coaching and hands-on support to ensure effective operation and patient experience.
• Analyze office financial data and make recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Interview, hire, train, and direct Office Managers in the office and become involved in the hiring and development of department heads who support the office-level team.
• Ensure that team member training and development resources are utilized.
• Motivate team members to exceed performance standards and recognize star performers.
• Ensure team members and management teams are in place as needed for optimal performance.
• Conduct site visits in order to ensure offices are functioning and meeting operational standards as well as provide immediate hands-on feedback and action to meet standards.
• Provide regular reporting to the Regional Director, Regional VP, HR, Marketing, and Finance.
• Perform supervisory functions, including but not limited to, making team member decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and development of talent.
• Monitor activities to ensure proper workflow and control inventory processes to enhance member experience.
• Regular travel with some overnight travel is required.
• The District Manager will oversee approximately 8-10 optical offices and 90+ employees
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.
  
  

SECTION 3: Patient Population Served

• District Manager and team members will work with patients of all ages, races, and genders.
  
  

SECTION 4: Education, Licensure & Certification Requirements

• High school diploma or GED required.
• Associates or Bachelors degree in Business Administration or Healthcare Management preferred.
  
  

SECTION 5: Experience Requirements

• Previous optical management experience preferred.
• Industry related experience will be beneficial.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
  
  

SECTION 6: Knowledge, Skills and Abilities Requirements

• Professional in appearance and actions.
• Logical and Critical thinking skills.
• Customer-focused with excellent written, listening and verbal communication skills.
• Enjoys learning new technologies and systems.
• Detail oriented, professional attitude, reliable.
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities.
• Meets attendance and tardiness expectations.
• Ability to work various days and hours as needed by the business.
• Management and organizational skills to support leadership.
• Ability to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and teammate support.
  • Able to communicate effectively in English, both verbally and in writing.
• Ability for basic to intermediate problem solving, including mathematics.
• Basic to intermediate computer operation.
  • Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.
  
  

SECTION 7: Supervisory Responsibilities

• Directly supervises Office Managers, Licensed Office Manager, Senior Office Managers, and Licensed Senior Office Managers within assigned District.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include participation in interviewing, hiring, and training team members, planning, assigning, and directing work; appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems.
  
  

SECTION 8: Physical Demands

Indicate the amount of time spent for each activity required as it relates to the essential functions.

Physical Requirements % of Time LBS

Bending 25
Carrying 25 25
Climbing 5
Driving 10
Grasping 100
Hearing 100
Lifting 10 25
Pulling 10 25
Pushing 10 25
Reaching 50
Sitting 50
Standing 50
Vision close/distance 100
Vision color vision 100
Vision depth perception 100
Vision peripheral vision 100
Vision ability to adjust focus 100
Stooping 25
Walking 75
Writing/Typing 100
Speaking 100
Fine Motor Skills 100
Use of Hands 100
Other (please describe)

Location: Work takes place in a normal office/clinical environment. Travel to other locations is necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. <.