Hospitality Account Manager - Phoenix

JMH Companies
US - Arizona - Glendale
January 18, 2025

Job DetailsJob Location
Premium Parking Phoenix AZ - Glendale, AZ

Position Type
Full Time

Education Level
None/Not Specified

Salary Range
$60,000.00 - $70,000.00 Salary/year

Job Shift
Varies

Job Category
Hospitality - Hotel

Description

The Hospitality Account Manager directly oversees one or more valet operations, and is responsible for account performance for financial, government compliance, and customer/client satisfaction objectives and is expected to maintain relationships with current clients to obtain references and leads for new business opportunities. This positionwill help us leverage our position within the parking industry through the building and managing strategic business relationships. The company now operates 1,000+ locations in 50+ markets across the country and is the market leader in gateless digital parking solutions.

What We Offer:

Competitive Medical, Dental, Vision, & Life Insurance
Paid Time Off
Monthly Commute and Mobile Phone Stipend
Tuition Reimbursement
Disability Insurance (Short & Long Term)
Accidental & Critical Illness Coverage
Pet Insurance

QualificationsWhat Our Hospitality Account Managers Do:

Manage, implement and supervise all details of assigned operations
Organize, maintain, and reconcile various financial records, both manually and through automated methods
Manage claims process, implement training to limit liability and maintain overall safety in the facility
Investigate and assign responsibility for all claims in accordance with Claims Administrator
Train, supervise, counsel, schedule and evaluate valet staff
Responsible for maintaining adequate staffing levels
Assist in setup of special event parking programs
Balance accounts and assists in preparing reports and statements
Provide technical assistance and work direction to support personnel
Upkeep and maintenance of the facility, including but not limited to equipment, signage and building grounds
Conduct regular audits to ensure procedures are being followed and verify funds collected and paperwork for bank deposits
Review daily payroll and process any post-pay discrepancies and forms
Track and maintain associate attendance records
Ensure injuries and incidents are reported timely and proper paperwork is filled out
Complete associates' reviews
Report vehicle damage and/or unsatisfactory guest experience to client contact
Attend staff meetings

What We Look for in a Hospitality Account Manager:

Experience overseeing multiple valet parking operations (preferred)
Minimum of 2 years hospitality management experience
Valid license with 3+ years driving experience
- No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years
- No more than two MINOR violations in the past year (accident, speeding)
- No suspensions within the last 3 years
Ability to drive and operate a standard and automatic transmission vehicle comfortably
Strong and effective communication skills
Flexible availability including evenings and weekends
Ability to handle challenging and difficult clients
Experience leading a team of at least 10-15 employees
Proven track record of success as a manager as it relates to recruitment, training and development, and succession planning

Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.

Read the full job description and apply online on the recuiter's web-site

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