Customer Services Advisor

Zurich Insurance Company
US - Arizona - Douglas
December 18, 2024
Customer Services

Location: Douglas, Isle of Man

Closing date for applications: 6th January 2025

The opportunity:

In our corporate Customer services team, we pride ourselves on delivering exceptional service and support to our customers. Due to recent internal promotions, we now have exciting opportunities to join our dynamic team as a Customer Services Advisor. This is a fantastic chance to contribute to a company that values growth, development, and customer satisfaction. Our recent internal promotions have created openings that we are eager to fill with enthusiastic and dedicated individuals.

As a Customer Services Advisor, you will be the first point of contact for our customers, providing them with outstanding service and support. You will handle inquiries, resolve issues, and ensure that each customer has a positive experience. This role is ideal for someone who is passionate about helping others, has excellent communication skills, and thrives in a fast-paced environment.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

What you'll do:

* Efficiently process and manage customer requests, from reinstating policies to surrender requests, from start to finish.

* Communicate with customers to gather necessary information, provide updates, and offer support throughout the process.

* Ensure all data is accurately entered into our systems and maintain accurate customer records.

* Investigate requests and work with various stakeholders to resolve issues promptly.

* Adhere to all regulatory and company guidelines.

* Participate in training sessions and team meetings to continuously improve your skills and contribute to team success.

What we're looking for:

* Friendly, approachable, and a great communicator.

* Detail-oriented with strong organisational skills.

* Proficient in Microsoft Office and comfortable with learning new software.

* A team player who can also work independently.

* Experienced in customer service (bonus points if you have experience in our industry!).

Why Zurich?

Aside from our fantastic office space, which we demonstrate in our video, we have:

* A great benefits and reward package.

* A supportive and welcoming team environment.

* Opportunities for growth and development.

* Fun company events and team-building activities.

* The chance to make a real impact on our customers' lives.

Please take a look at the video for an insight into Zurich:

Who are we?

We are Zurich Integrated Benefits International!

We provide life and savings products to markets around the world.?Established in 1982, the company has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. ?Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. ?We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. ?Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The financials

* Competitive salary.

* 12% defined non-contributory pension scheme.

* Annual company bonus.

* Income Protection.

* Life cover - four times your salary.

* Free Car Parking, including electric car charging points.

Time away

* 25 days holiday a year plus bank holidays.

* The option to buy up to an additional 20 days or sell some of your holiday.

* Three days paid volunteering.

* Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

* Access to Private medical insurance.

* Virtual GP appointments.

* Free flu jab.

* Access to a wealth of support from our wellbeing partners.

* Flexible working.

* Free fruit on a Weekly basis

We're making a difference

* Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited.

* Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the IOM Staff Charity Fund.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Travel Nurse RN - NICU - Neonatal Intensive Care 1,742 per week

Care Team Solutions

US - AZ - AZ - Chandler
January 4, 2025

Care Team Solutions is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Chandler, Arizona. & Requirements • Specialty: NICU - Neonatal Intensive Care • Discipline: RN • Start Date: 01/27/2025 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now