General Manager

Highgate Hotels LP
US - Arizona - Chandler
December 16, 2024

General Manager Requisition ID:
Category: Hotel Management
Job Location: US-AZ-Chandler
Property: SpringHill Suites Chandler
Compensation Type: Yearly
Company Overview: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
Location SpringHill Suites Chandler
225 N. Metro Drive
Chandler, AZ 85226
Overview The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Responsibilities Tour the operating departments daily, making adjustments as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions presented by managers.
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers.
Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training.
In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on prospecting and existing account calls.
Play a pivotal role in hotel sales efforts, including calling on top ten accounts and meeting clients.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist in the Highgate Hotel budget process as required.
Ensure training in service standards is taking place in each department.
Assist in creating a positive team-oriented environment focused on the guest.
Inspect rooms regularly with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly.
Ensure the cleanliness and maintenance of the physical property.
Ensure that employees are attentive, friendly, courteous and efficient in their interactions.
Forecast monthly the hotel's financial position.
Prepare and conduct all management interviews and follow hiring procedures.
Interview all prospective final candidates for any vacant management position.
Perform all Executive Committee members performance appraisals.
Motivate, coach, counsel, and discipline all management personnel.
Perform any other duties as requested by the Vice President or Regional Director of Operations.
Ensure that all employees receive fair and equitable treatment.
Meet clients on the property to assist in the sales effort.
Be in the public areas during peak times, greeting guests and offering assistance.
Ensure procedures for handling of the hotel safe are followed.
Ensure monthly credit meetings are conducted.
Complete required corporate training modules.
Ensure that all scheduled meetings take place on the property.
Qualifications At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written.
Must be effective at listening to, understanding, and clarifying concerns.
Must be able to multitask and prioritize departmental functions.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations.
Must be effective in handling problems.
Must be able to understand and evaluate complex information.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
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Read the full job description and apply online on the recuiter's web-site

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