Financial Counselor Per Diem Arizona

Optum
US - Arizona - Chandler
January 20, 2025

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Specialist (Financial Counselor) functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork.

This position is Per Diem and will work on an as needed basis. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. Schedule will be given at the time of hire, subject to business needs. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1955 W FRYE RD Chandler, AZ.

Schedule: Friday 8:00 - 4:30pm with varying weekend day shifts

Primary Responsibilities:

Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting
Obtains referral, authorization and pre-certification information and documents this information in system
Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
Trains staff on computer systems, new processes, payer updates and assigned reporting
Functions as a superuser for primary computer systems
Proactively identifies and leads department process improvement opportunities
Works on Special Projects as needed
Performs the duties of a Patient Access Representative
Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)
2+ years of customer service experience such as in a hospital, office setting, customer service setting, or phone support role
1+ years of electronic health record experience
Must be 18 years of age OR older
Ability to work 100% onsite at 1955 W FRYE RD, Chandler, AZ

Preferred Qualifications:

1+ years of experience with prior authorizations
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Experience in insurance reimbursement and financial verification
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments

Soft Skills:

Strong interpersonal, communication and customer service skills

Physical and Work Environment:

Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

• PLEASE NOTE
• The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

The salary range for this role is $16. 88 to $33. 22 per hour bas.

Read the full job description and apply online on the recuiter's web-site

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