Field Service Technician-West Region

Travel Required:
100%
Salary Range:
$62500 to $100000
Relocation Package:
None Must-Haves:

• Strong Electrical knowledge:
  Ohm's Law, mutlimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery.
• Strong mechanical knowledge:
  interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions.
• Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support.
• Willing to work in a variety of environments, including food processing, medical cleanrooms, meat processing, and butchering facilities.
• Other good experience includes field service technician, military service, packaging, plant manager, robotics, industrial machinery installations, hand/power tools, maintenance technician, electrician, traveling.

• Must live within 30-45 minutes of a major airport.
• Must be open to extensive travel, gone up to 5 days in a row with 2 days off, or 10 days with 4 days off.
• Experience working in food and meat processing facilities, with cold environments and messy equipment.
• Experience traveling as a field service technician (or in a similar role), doing both installations and trouble-shooting.
• Prior experience with packaging machines (ideally thermoformers or vacuum sealing).
• Military experience is beneficial, particular mechanical or electrical.
• Ideally, not more than 2 jobs in the last 5 years, or 3 jobs in the last 7 years.
• ccustomed to facing unhappy customers with unrealistic expectations and a sometimes less than professional approach.
• Prior troubleshooting experience on complex equipment, where others have often compounded issues by trying, and failing, to repair on their own.
• ble to perform physically challenging work in high-stress, often noisy, situations.

• This position is responsible for equipment installation and technical support of product lines, and maintaining good customer relations.
• Position will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers.
• Due to our customers' needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

• This position will travel up to 90% of the time.
• Schedule needs to be flexible to accommodate internal and external customers' schedules. Must be willing to work outside normal business hours, including some weekends as required.
• There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week.
• Must be able to travel with little notice as customer demands require.

• Other duties may be assigned.
• Communicate with scheduler on a daily basis, give updates on current job status, and receive additional job assignments.
• Maintain quality and quantity of work on equipment.
• Listen attentively and ask questions as appropriate.
• Complete work assignments with minimum supervision.
• Retrieve and respond to messages daily on all communication tools.
• Consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible.
• Keep service team members and customers informed of arrival times.
• Travel arrangements will include:
  hotel, car rental, and flights.
• Install and/or repair new or modified equipment according to specifications at customer facilities in a timely manner to ensure full functionality.
• Upon completion of installation, all technical documentation will be provided to the regional scheduler.
• Provide onsite technical assistance to help troubleshoot and repair equipment in a reasonable amount of time.
• Provide a communication link between the customer and client to help ensure that effective service is provided to the customer.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
• Provide contact information for service team for future service needs and parts needs.
• Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation on what was repaired during the service call and submit related expenses for the trip and time spent on the call.
• Reports are complete, accurate, and submitted within 24 hours of job completion.
• Weekly expense reports and time sheets are also completed in an accurate and timely manner.
• ll expenses incurred are handled in a cost-effective manner.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• ssociate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience.
• Electrical, pneumatic, mechanical, and machine shop skills required.
• Mechanical aptitude needed.
• Must have the ability to respond and adjust to changing or new situations.
• Work well in high stress environments and maintain professionalism in dealing with customers and coworkers.
• Needs to be a self-starter and have the ability to work in unsupervised settings.
• Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines.
• Responsible for machine service and concentrates on problem solving and preventative maintenance.
• Excellent customer service skills.

• bility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• bility to write routine reports and correspondence.
• bility to speak effectively before groups of customers or associates of organization.

• bility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• bility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.