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Cabrera Auto est en bsqueda de Oficial de BDC (CSR) - Servicios para nuestro equipo de trabajo.

El candidato ideal debe tener experiencia en call center.

El (la) Oficial de BDC Servicio es responsable de coordinar citas para los departamentos de servicios para as aumentar el volumen de clientes. Cumplir con los objetivos y estndares de la empresa, mediante el manejo ptimo de los recursos de la organizacin. Adicional deber asegurar la calidad del servicio en cada cliente atendido y asegurar la experiencia positiva y el seguimiento continuo de cada cliente.

Responsabilidades:

  1. Responsable de recibir llamadas de clientes de servicio, orientarlos y coordinar citas diariamente.
  2. Responsable de registrar cada llamada recibida o realizada en el CRM (DealerFX, CDK y Dealersocket).
  3. Requiere contestar el telfono, recibir, procesar y enviar emails.
  4. Responsable del uso del libreto y power tracs en cada llamada para asegurar la excelencia en el servicio al cliente.
  5. Ejecutar las estrategias para generar volumen de llamadas y trfico.
  6. Deber persuadir a los clientes en cada llamada para convertirla en una oportunidad.
  7. Responsable de asegurar la justa distribucin de citas por asesores.
  8. Responsable de realizar el 100 % de las llamadas y textos de confirmaciones de citas, clientes que no llegaron, clientes con rdenes de piezas y de campaas asignadas.
  9. Responsable de brindar seguimiento a cada oportunidad con el fin de crear una relacin a largo plazo.
  10. Deber mantener la tica profesional en todo momento y ante cualquier situacin.
  11. Deber tener un entendimiento slido de los productos de la compaa.
  12. Responsable de monitorear y cumplir diariamente los resultados de las metas, basadas en los indicadores claves de BDC.
  13. Deber mantener comunicacin directa con el Gerente de BDC.
  14. Fomentar la buena comunicacin y trabajo en equipo.
  15. Cualquier otra tarea o funcin necesaria para el buen funcionamiento del departamento y la empresa.
  16. Otras tareas o asignaciones generales o no especificas pudieran ser requeridas para lograr la efectividad y resultados del Departamento de BDC.
Requisitos:
  • Grado Asociado/Bachillerato en Administracin de Empresas su equivalente en experiencia. Al menos dos (2) aos de experiencia previa en Servicio al cliente. Excelentes destrezas matemticas y habilidades de comunicacin. Conocimiento en CDK, principalmente en programas de computadora en el rea de Microsoft Office (Word, Excel, Outlook, Power Point).
  • Habilidad para trabajar con conceptos matemticos, fundamentos bsicos.
  • Dominio tanto oral como escrito del espaol e ingls.
  • Este puesto no requiere supervisar a otros empleados. Reporta directamente al Gerente de BDC Servicios/Ventas.

Cabrera Auto es una industria lder en venta, alquiler y servicio de autos en Puerto Rico con ms de 50 aos en Puerto Rico. Nuestra cultura organizacional es una de crecimiento e innovacin. Siendo nuestro enfoque primordial el servicio al cliente.

Beneficios:
  • Plan Mdico
  • 401k
  • Vacaciones
  • Enfermedad
  • Seguro de Vida
  • Bono de Navidad
  • Pay Plan (si aplica al puesto).
  • Nuestros empleados tambin pueden disfrutar de descuentos en nuestros productos.

Patrono con Igualdad de Oportunidad de Empleo/Accin Afirmativa.

Read the full job description and apply online on the recuiter's web-site

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