Loan Administrative Assistant I

Who We Are:

Southern Bancorp is a different kind of bank. As a Community Development Financial Institution (CDFI), a special certification designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.

Job Summary:Serves as administrative support to the loan officer. Performs various duties, including processing applications, preparing loan documents and general ledger tickets, and assisting with loan closings. Provides excellent customer service to the bank's customers throughout the loan process.

Responsibilities:

• Prepares various documents/forms/letters using designated templates associated with loans, such as turndown letters, financial statements, release letters and liens on loans, amendments on real estate loans, transfer of title forms, etc., ensuring that bank policies, procedures, and compliance issues are met.
• Evaluates and proofs all setup sheets for accuracy and completeness prior to submission to Loan Processing.
• Schedules customer appointments and conducts loan closings. Prepares loan disbursement checks. Provides all completed loan documents to loan administration in a timely manner.
• Provides excellent customer service by answering customers' questions and concerns. Greets and directs all customers entering the area to their proper bank destination. Assists customers by notarizing documents.
• Answers any incoming phone calls to the department as needed.
• Provides walk-in loan customers with the appropriate application to suit their loan requests.
• Reviews applications for completeness and accuracy.
• Pulls credit reports on all applications and renewals.
• Creates and balances all loan tickets from the setup sheet data.
• Proofreads new and renewed loan documentation and performs file maintenance for existing accounts.
• Reviews loan exception reports and loan-to-value reports. Provides needed documentation to clear exceptions and corresponds with customers on behalf of the loan officer.
• Assists the officer by reviewing past-due and loans maturing lists. Sends letters to past-due customers. Prepares setup documents for renewals and closes renewed loans.
• Orders appraisals, title work, etc., to complete loan documentation.
• Coordinates with title companies and the mortgage operations division to schedule closings and provide information.
• May prepare loan advances on draw loans and follow up on past-due loans.
• Participates in a team effort to cross-sell other bank services and products.
• Maintains a high level of cooperation and rapport with all officers and other employees.
• Performs other related duties as required.
  
  

Requirements

Education and Experience:

• High school education or equivalent.
• Minimum of one year of experience in banking or lending.
• Must have or receive NMLS clearance.
  
  

Other Skills and Abilities:

• Must be knowledgeable about the different types of loans and loan documents, including all commercial and agricultural loans.
• Ability to prioritize workload to meet deadlines and work independently.
• Requires great attention to detail, recall ability, and good organizational skills.
• Strong customer relations skills and the ability to communicate effectively.
• Ability to anticipate problems and use sound judgment and resourcefulness to resolve them.
• Strong computer skills, including proficiency with MS Office.
  • LI-onsite
  
  

Physical/Sensory Requirements: While performing the duties of this job, the individual is:

• Regularly required to sit, talk, and hear; reach with hands and arms; and occasionally stand, walk, stoop, kneel, or crouch.
• May be required to lift or move up to 50 pounds occasionally.
• Regularly required to use computers, telephones, and other standard office equipment.
  
  

What we offer our employees:

A positive impact on Your Future:

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

• No deductible medical insurance plan
• Dental and vision insurance
• Employer paid life and long-term disability insurance
• Flexible Spending Accounts

The opportunity to nurture your well-being:

• Paid holidays and paid time off
• Bonus plan
• Opportunity for merit raises
• Employee reward and recognition programs
• Community service opportunities

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.