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Job Type

Full-time

Description

Job Grade: 3Purpose of job:

  • To put back into processing all assigned invoices needing client support and/or assistance.
  • To notify clients of what support and/or assistance is needed so processing of invoices can resume.
  • Manage daily activities as directed to meet and/or exceed performance targets
Main Duties:
  • Prepare, review, and distribute reports for clients notifying them of where their support and/or assistance is needed.
  • Process responses from clients accordingly.
  • Develop solid working relationships with clients.
  • Speak with clients as needed to escalate and resolve issues.
  • Speak with clients to provide education or clarification on processes or reports, and answer questions.
  • Develop and maintain a solid working knowledge of client systems, processes, and practices.
  • Update UHS applications and systems as needed and directed to document activities.
  • Communicate and cooperate with other UHS staff as needed to accomplish duties.
  • Provide feedback to company on methods to enhance service delivery and job function.
  • Complete assigned duties and tasks and to meet job objectives, goals, and targets.
  • Develop and maintain a solid working knowledge of company processes, practices, and product's.
  • Train others as directed.
  • Other duties assigned.
Requirements

Required Qualifications, Skills, Knowledge:
  • High School Diploma required; Bachelor's degree preferred.
  • Ability to build trust and relationships over the phone.
  • Agile and critical thinker with ability to forward think and problem solve.
  • Basic computer skills and proficient with Microsoft Office applications.
  • Knowledge of the worker's compensation payor system and claims processing methods.
  • Knows when to escalate a critical issue.
  • Carefully reviews and checks the accuracy of information.
  • "Can-do" attitude.
  • Ability to manage multiple projects simultaneously.
  • Strong customer service skills; ability to respond in a prompt, efficient, and professional manner.
  • Controls his/her response when criticized or falsely accused by a client.
  • Ability to learn and apply knowledge of new programs and procedures quickly.


Salary Description

$16.00

Read the full job description and apply online on the recuiter's web-site

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